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For Companies At a Glance
- Tasks: Lead a dynamic customer service team to enhance customer experiences and resolve enquiries.
- Company: Join Colas Roads UK, a company committed to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, hybrid working, and generous leave plus discounts on various services.
- Other info: Be part of a culture that values respect, commitment, pioneering spirit, and sharing.
- Why this job: Make a real impact by improving customer satisfaction and driving continuous improvement.
- Qualifications: Experience in customer service leadership and familiarity with CRM/ERP systems required.
The predicted salary is between 28000 - 35000 £ per year.
As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing.
Main Responsibilities
- Lead the customer service team.
- Ensure pricing and invoicing accuracy.
- Improve customer satisfaction and drive continuous improvement.
- Deal with customer enquiries, complaints, order support and resolution.
- Manage pricing creation, updates, governance, and system accuracy.
- Provide support to the Sales and Operations teams by planning processes and collaborating with the logistics team to maximise fleet efficiency while delivering to customer KPIs.
The Ideal Candidate
- Customer service leadership experience.
- Understanding of pricing and invoicing.
- Experience using CRM/ERP systems.
- Strong communicator.
Package Description
- A salary of £28,000 - £35,000.
- Colas Pension Scheme with combined contributions of up to 10%.
- Life Assurance Scheme which is x4 basic salary.
- 25 days annual leave per year + Public Holidays.
- Holiday Purchase & Selling Scheme.
- Hybrid Working Scheme (dependent on the role).
- Opportunities to study towards a fully funded Professional Qualification.
- Ongoing personal/professional development.
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Values & Culture
At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business.
Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Customer Services Manager in London employer: Dycom Industries, Inc.
Contact Detail:
Dycom Industries, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service leadership roles and practice your answers. We want you to shine when discussing your experience with CRM/ERP systems and how you've improved customer satisfaction in the past.
✨Tip Number 3
Show off your skills! Bring along examples of how you've handled customer enquiries and complaints effectively. This will demonstrate your ability to lead a team and drive continuous improvement, which is key for the Customer Services Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Services Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Manager role. Highlight your leadership experience and any relevant skills in pricing and invoicing. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your values align with ours at Colas. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: As a Customer Services Manager, strong communication is key. In your application, demonstrate your ability to handle enquiries and complaints effectively. We’re looking for someone who can connect with both internal and external customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dycom Industries, Inc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service leadership experience. Be ready to discuss specific examples of how you've improved customer satisfaction or handled complaints in the past. This will show that you understand the role and can bring valuable insights to the team.
✨Familiarise Yourself with Pricing and Invoicing
Since this role involves pricing administration and invoicing, it’s crucial to demonstrate your understanding of these processes. Prepare to talk about any relevant systems you've used, like CRM or ERP, and how you’ve ensured accuracy in your previous roles.
✨Embrace Colas' Values
Colas values respect, commitment, pioneering, and sharing. Think about how you embody these values in your work. Prepare examples that highlight your ability to collaborate, innovate, and support your team, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the team dynamics, ongoing projects, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.