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For Companies At a Glance
- Tasks: Lead a dynamic customer service team to enhance customer experience and satisfaction.
- Company: Join Colas Roads UK, a company committed to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, hybrid working, and professional development opportunities.
- Other info: Be part of a culture that values respect, commitment, and pioneering spirit.
- Why this job: Make a real impact by improving customer service and driving continuous improvement.
- Qualifications: Experience in customer service leadership and strong communication skills required.
The predicted salary is between 28000 - 35000 £ per year.
As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing.
Main Responsibilities
- Lead the customer service team.
- Ensure pricing and invoicing accuracy.
- Improve customer satisfaction and drive continuous improvement.
- Deal with customer enquiries, complaints, order support and resolution.
- Manage pricing creation, updates, governance, and system accuracy.
- Provide support to the Sales and Operations teams by planning processes and collaborating with the logistics team to maximise fleet efficiency while delivering to customer KPIs.
The Ideal Candidate
- Customer service leadership experience.
- Understanding of pricing and invoicing.
- Experience using CRM/ERP systems.
- Strong communicator.
Package Description
- A salary of £28,000 - £35,000.
- Colas Pension Scheme with combined contributions of up to 10%.
- Life Assurance Scheme which is x4 basic salary.
- 25 days annual leave per year + Public Holidays.
- Holiday Purchase & Selling Scheme.
- Hybrid Working Scheme (dependent on the role).
- Opportunities to study towards a fully funded Professional Qualification.
- Ongoing personal/professional development.
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Values & Culture
At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business. Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Customer Services Manager in England employer: Dycom Industries, Inc.
Contact Detail:
Dycom Industries, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Colas tick and be ready to discuss how your experience aligns with their commitment to respect, innovation, and collaboration.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Manager role. Highlight your leadership experience in customer service and any relevant skills with CRM/ERP systems. We want to see how you fit into our team!
Showcase Your Communication Skills: As a strong communicator, it’s essential to demonstrate this in your written application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively handled customer enquiries or complaints in the past.
Emphasise Continuous Improvement: We love candidates who are all about growth! In your application, mention any initiatives you've led or been part of that improved customer satisfaction or streamlined processes. Show us your pioneering spirit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dycom Industries, Inc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service leadership experience. Be ready to discuss specific examples of how you've improved customer satisfaction or handled complaints in the past. This will show that you understand the role and can lead a team effectively.
✨Familiarise Yourself with Pricing and Invoicing
Since pricing administration is a key part of the job, it’s crucial to know the ins and outs of pricing and invoicing processes. Prepare to talk about any relevant experience you have with CRM/ERP systems and how you've ensured accuracy in these areas.
✨Embrace Colas' Values
Colas values respect, commitment, pioneering, and sharing. Think about how you can demonstrate these values in your answers. For instance, share a story where you showed commitment to a project or how you fostered collaboration within your team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.