At a Glance
- Tasks: Lead a dynamic customer service team to enhance customer experience and satisfaction.
- Company: Join Colas Roads UK, a company committed to innovation and inclusivity.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days annual leave plus public holidays.
- Other info: Opportunities for professional development and a culture that values respect and commitment.
- Why this job: Make a real impact by improving customer service and driving continuous improvement.
- Qualifications: Experience in customer service leadership and familiarity with CRM/ERP systems required.
The predicted salary is between 28000 - 35000 £ per year.
As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing.
Main Responsibilities
- Lead the customer service team.
- Ensure pricing and invoicing accuracy.
- Improve customer satisfaction and drive continuous improvement.
- Deal with customer enquiries, complaints, order support and resolution.
- Manage pricing creation, updates, governance, and system accuracy.
- Provide support to the Sales and Operations teams by planning processes and collaborating with the logistics team to maximise fleet efficiency while delivering to customer KPIs.
The Ideal Candidate
- Customer service leadership experience.
- Understanding of pricing and invoicing.
- Experience using CRM/ERP systems.
- Strong communicator.
Package Description
- A salary of £28,000 - £35,000.
- Colas Pension Scheme with combined contributions of up to 10%.
- Life Assurance Scheme which is x4 basic salary.
- 25 days annual leave per year + Public Holidays.
- Holiday Purchase & Selling Scheme.
- Hybrid Working Scheme (dependent on the role).
- Opportunities to study towards a fully funded Professional Qualification.
- Ongoing personal/professional development.
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Values & Culture
At Colas, our culture is guided by four core values: Respect, Commitment, Pioneering, and Sharing. These values shape how we work, collaborate, and grow together. We believe that respect is the foundation of every relationship. By treating others as we wish to be treated, we foster fairness, transparency, and inclusion within our teams and with our clients, communities, and partners. Commitment means dedicating ourselves fully to everything we do. We strive to create an environment where everyone feels valued, supported, and empowered to make a meaningful impact. With a pioneering spirit, we prioritise bold innovation over blind ambition. We welcome new ideas, invest in our people, and work to deliver sustainable infrastructure solutions that shape the future. Through sharing, we build trust and solidarity, encouraging collaboration and growth at all levels of the business. Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Customer Services Manager employer: Dycom Industries, Inc.
Colas Roads UK is an exceptional employer located in Warrington, offering a dynamic work environment where respect, commitment, pioneering spirit, and sharing are at the core of our culture. As a Customer Services Manager, you will benefit from a competitive salary, generous annual leave, hybrid working options, and opportunities for professional development, all while being part of a diverse team that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Manager role, and who knows? They might just have the inside scoop on openings at Colas or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research Colas and their values—Respect, Commitment, Pioneering, and Sharing. Think about how your experience aligns with these values and be ready to share examples that showcase your customer service leadership skills.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for Customer Services Managers, and don’t forget to highlight your CRM/ERP system experience. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Colas team. Don’t miss out on this opportunity—get your application in today!
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Manager role. Highlight your leadership experience in customer service and any relevant skills in pricing and invoicing. We want to see how you fit into our team!
Showcase Your Communication Skills:As a strong communicator, it’s essential to demonstrate this in your written application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively handled customer enquiries or complaints in the past.
Emphasise Continuous Improvement:We love candidates who are all about growth! Mention any initiatives you've led or been part of that improved customer satisfaction or streamlined processes. This shows us you're committed to making a meaningful impact.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dycom Industries, Inc.
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service leadership experience. Be ready to discuss specific examples of how you've improved customer satisfaction or handled complaints in the past. This will show that you understand the role and can bring valuable insights to the team.
✨Familiarise Yourself with Pricing and Invoicing
Since this role involves pricing administration and invoicing, it’s crucial to demonstrate your understanding of these processes. Prepare to talk about any relevant experience you have with CRM/ERP systems and how you've ensured accuracy in pricing and invoicing in previous roles.
✨Embrace Colas' Values
Colas values respect, commitment, pioneering, and sharing. Think about how you can align your experiences and values with theirs. During the interview, share examples that reflect these core values, showing that you’re not just a fit for the role but also for the company culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
