Business Operations Manager in London

About Dyad

Dyad's mission is to improve the delivery and efficiency of healthcare. We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets. Dyad is a fast-growing, Series A-funded health tech company with a team of more than 70 people. We are expanding quickly as we grow from primary care into NHS secondary care and new international markets. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.

Our products

• Dyad's Platform: Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting-edge AI capabilities for their own use cases and applications.
• BetterLetter: Our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow-up tasks and workflow optimisations.

The role

As Operations Manager at Dyad, you will make sure the company runs smoothly as we grow. You will own our London office and workplace, and act as the right hand of our VP Business Operations across purchasing, supplier management, people operations logistics and IT administration. This is a new role. We are creating it now to help mature our Business Operations function, so the systems, processes and controls behind the business keep pace with our growth. You will join a small Business Operations team alongside our HR Manager, Finance and IT Operations, and work closely with our Regulatory team. We hold the NHS Data Security and Protection Toolkit (DSPT), operate under DCB0129 clinical risk management and are working towards ISO 27001 certification. Much of what you do, from secure offboarding to asset registers and building access, forms part of the evidence for these standards. You will help make sure our operations are both efficient and audit-ready.

Core responsibilities

• Office and workplace: Own the day-to-day running of the office, including supplies, maintenance, health and safety, and the working environment. Be the first point of contact for internal and external office queries.
• Building and physical security: Manage relationships with building management, the landlord and other tenants. Look after building access, visitor management and the security of restricted areas such as our IT room, as part of our ISO 27001 physical security controls.
• Events: Plan and run on-site events, team days and visitor logistics.
• Joiners, movers and leavers: Run the practical side of onboarding and offboarding: equipment, desks, building access, first-day experience and exit logistics.
• People operations support: Support the HR Manager with employee records, payroll inputs, benefits administration and annual leave tracking.
• Purchasing and suppliers: Handle day-to-day purchasing of supplies, equipment and services within agreed budgets and sign-off limits.
• Finance support: Process supplier invoices, expenses and company card reconciliations in Xero, working with Finance and our accountants and following our expenses policy.
• IT assets and systems: Maintain the hardware and software asset registers and manage the issue and return of equipment.
• Compliance evidence: Keep operational records audit-ready and help gather evidence for DSPT, Cyber Essentials Plus and ISO 27001.
• Process improvement: Document and improve our operational processes so they scale with the company.
• Operations backstop: Act as backup for the VP Business Operations, keeping things moving when they are away or at capacity.

Requirements

• Must-have: 3 to 5 years' experience in an operations management role, ideally in a startup or fast-growing business.
• A track record of owning office and facilities management, not just supporting it.
• Hands-on experience of onboarding and offboarding, HR administration and purchasing.
• Confidence with everyday finance processes such as invoicing, expenses and supplier payments.
• Strong Google Workspace skills and confidence learning new HR, finance and IT admin platforms.
• Excellent organisation and communication skills and the confidence to deal with senior colleagues and suppliers.
• Discretion and integrity.
• A growth mindset.
• Able to work on site in London at least four days a week.

Nice-to-have:

• Experience in healthcare, health tech or another regulated environment.
• Experience supporting ISO 27001, Cyber Essentials Plus, DSPT or similar compliance work.
• Familiarity with Personio, Xero, Slack or Notion.
• Experience administering right to work checks or a UK sponsor licence.
• A health and safety qualification, such as IOSH Managing Safely.

Benefits

• Company Pension
• 25 days of paid annual leave (pro-rata) plus bank holidays
• Access to our Employee Assistance Programme - Health Assured
• A modern, dog-friendly office located near Chancery Lane with free drinks