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- Tasks: Provide top-notch IT support to over 1000 users and mentor junior team members.
- Company: Established brand in Bicester with a supportive and rewarding culture.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Join a hardworking team with excellent opportunities for personal development.
- Why this job: Lead a dynamic team while making a real difference in user support.
- Qualifications: Strong technical skills in Windows 11 and O365, plus great customer service.
The predicted salary is between 40000 - 50000 £ per year.
DXP Talent are working with an established brand in the heart of Bicester, Oxfordshire to recruit for a Senior IT Support Engineer. The role of the Senior IT Support Engineer is to work as part of a small team to provide technical support to over 1000 users whilst also providing outstanding customer service to users and acting as a point of escalation for junior members of the team and almost acting as an unofficial team lead to provide support, direction and technical assistance across the team.
As well as having good technical skills and great customer service, you will have an aptitude for supporting and mentoring junior members of the team and immerse yourself as part of the hardworking yet rewarding culture of the Team/Business.
Technical skills:
- Windows 11
- O365 (AD, Exchange, OneDrive, SharePoint)
Senior IT Support Engineer/Team Lead employer: Dxp Talent
Contact Detail:
Dxp Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer/Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, don’t hold back on discussing your technical expertise and customer service experience. Share specific examples of how you've solved problems or helped others – it’ll make you stand out!
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and team leadership. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experiences and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform – it shows you’re serious about landing that Senior IT Support Engineer role!
We think you need these skills to ace Senior IT Support Engineer/Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Senior IT Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical expertise and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the team. Share specific examples of how you've supported users and mentored junior staff, as this will show us your leadership potential.
Showcase Your Problem-Solving Skills: In your application, highlight instances where you've tackled tricky IT issues or provided exceptional support. We love seeing how you approach challenges, so give us the details on your thought process and solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Dxp Talent
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 11 and O365. Be ready to discuss specific scenarios where you've solved problems or provided support, as this will show your expertise and confidence in handling technical issues.
✨Showcase Your Customer Service Skills
Since the role emphasises outstanding customer service, prepare examples of how you've gone above and beyond for users in the past. Think about times when you turned a frustrating situation into a positive experience for someone – this will highlight your ability to connect with users.
✨Demonstrate Leadership Qualities
Even if you're not officially in a leadership role, think about instances where you've mentored or guided junior team members. Be ready to share these experiences, as they’ll illustrate your capability to lead and support others effectively.
✨Fit Into the Team Culture
Research the company culture and values beforehand. During the interview, express how your work ethic and attitude align with their hardworking yet rewarding environment. This will help them see you as a great fit for their team.