1st Line Support

1st Line Support

Scunthorpe Temporary 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide friendly 1st Line IT support, including password resets and user setup.
  • Company: DXP Talent is dedicated to diversity and inclusion in the workplace.
  • Benefits: Earn £120 a day with onsite work and gain valuable experience.
  • Why this job: Join a supportive team and be the go-to person for tech help!
  • Qualifications: 1-2 years of experience with Windows 11 and O365 required.
  • Other info: This role starts in February and lasts for 2 months.

The predicted salary is between 24000 - 36000 £ per year.

1st Line Support Scunthorpe £120 a day – ONSITE **Outside IR35** DXP Talentis looking for a reliable 1st Line Engineer with Enhanced DBS to support our client with 1st Line support (Feb start and 2 months initially). This role will be onsite 5 days a week. You\’ll be supporting with Password Resets, Setting up new users, being that friendly face and voice that responds to users when their IT doesn\’t work. Experience needed: – Windows 11 – O365 (AD/Entra, Teams, OneDrive) – Setting up new user accounts – Local Network support This role would suit someone with 1-2 years experience but is open to anyone who has the necessary experience and can be onsite EVERYDAY If you\’re interested, please send your CV for consideration. DXP Talent LTD is committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation AMRT1_UKTJ …

1st Line Support employer: Dxp Talent

At DXP Talent, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Scunthorpe. Our team enjoys competitive daily rates, opportunities for professional growth, and the chance to make a real impact by providing essential IT support to users. Join us and be part of a culture that values diversity and fosters collaboration, ensuring that every employee feels valued and empowered.
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Contact Detail:

Dxp Talent Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 1st Line Support

Tip Number 1

Make sure you familiarize yourself with Windows 11 and O365, as these are essential tools for the role. Having hands-on experience will not only boost your confidence but also impress the hiring team.

Tip Number 2

Since this position requires onsite presence, highlight your reliability and commitment to being available every day. Employers value candidates who can consistently show up and support their team.

Tip Number 3

Prepare to showcase your customer service skills during the interview. Being the friendly face and voice for users is crucial, so think of examples where you've successfully helped others with IT issues.

Tip Number 4

If you have any experience with local network support, be ready to discuss it. This knowledge can set you apart from other candidates and demonstrate your ability to handle various technical challenges.

We think you need these skills to ace 1st Line Support

Windows 11
O365 (AD/Entra, Teams, OneDrive)
Password Resets
Setting up new user accounts
Local Network support
Customer Service Skills
Problem-Solving Skills
Communication Skills
Time Management
Attention to Detail
Technical Support Experience
Team Collaboration
Adaptability

Some tips for your application 🫡

Highlight Relevant Experience: Make sure to emphasize your experience with Windows 11, O365, and local network support in your CV. Mention specific tasks you've handled, like password resets and setting up new user accounts.

Show Your Personality: Since this role requires a friendly demeanor, consider including a brief personal statement that reflects your communication skills and approachability. This can help you stand out as the 'friendly face and voice' they are looking for.

Tailor Your CV: Customize your CV to align with the job description. Use keywords from the listing, such as '1st Line Support' and 'Enhanced DBS', to ensure your application resonates with the hiring team.

Proofread Your Application: Before submitting, carefully proofread your CV and any accompanying documents. Check for spelling and grammatical errors, as well as ensuring all information is accurate and up-to-date.

How to prepare for a job interview at Dxp Talent

Show Your Technical Skills

Be prepared to discuss your experience with Windows 11 and O365. Highlight specific instances where you've successfully set up new user accounts or resolved technical issues.

Demonstrate Your Communication Skills

As a 1st Line Support Engineer, you'll be the friendly face for users. Practice explaining technical concepts in simple terms and show that you can empathize with users who are frustrated with IT problems.

Prepare for Common Scenarios

Think about common support scenarios like password resets or setting up new users. Be ready to walk through how you would handle these situations during the interview.

Emphasize Reliability and Availability

Since this role requires being onsite every day, make sure to express your commitment to reliability and your ability to work consistently in an onsite environment.

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