At a Glance
- Tasks: Manage IT changes, ensuring smooth transitions and minimal disruptions.
- Company: Join a dynamic team supporting the Public Sector in Birmingham.
- Benefits: Competitive daily rate, hybrid working, and a chance to make an impact.
- Other info: Opportunity for professional growth in a diverse and inclusive workplace.
- Why this job: Be at the forefront of IT change management and drive success in a collaborative environment.
- Qualifications: Experience in IT change management and strong communication skills.
The predicted salary is between 60000 - 68231 £ per year.
We are hiring for an IT Change Manager to join an existing support team who provide services into the Public Sector on an initial 12 month contract. The role is predominantly based on-site at our clients office in Birmingham with the ability to work remotely 1-2 days per week depending on the demands of the role.
The IT Change Manager is responsible for managing the Change Enablement practice, ensuring that changes to IT services, applications, infrastructure, and operational processes are assessed, authorised, prioritised, scheduled, and implemented with controlled risk. The role works closely with technical teams, service owners, business stakeholders and governance bodies to maximise change success while maintaining service stability and supporting business objectives.
Key Responsibilities
- Change Control and Governance: Own and maintain the Change Management/Enablement process. Ensure all changes follow defined policies, procedures, and approval workflows. Assess change requests for completeness, risk, impact, and business justification.
- Risk Assessment: Evaluate potential risks to services, infrastructure, security, compliance, and business operations. Ensure appropriate testing, validation, and rollback plans are in place. Balance the need for agility with the need for operational stability.
- Change Authorisation: Facilitate and coordinate Change Advisory Board (CAB) meetings where required. Obtain appropriate approvals according to organisational change policies. Ensure emergency changes receive expedited but controlled authorisation.
- Change Scheduling and Coordination: Manage the Forward Schedule of Change (FSC) or Change Calendar. Coordinate implementation windows to minimise service disruption. Identify and resolve scheduling conflicts between concurrent changes.
- Stakeholder Communication: Communicate change plans, risks, expected impacts, and outcomes to stakeholders. Ensure affected business units, support teams, and customers are informed appropriately. Act as the central point of coordination for significant changes.
- Post-Implementation Review: Verify that changes achieve their intended outcomes. Conduct post-implementation reviews (PIRs) for failed or high-risk changes. Identify lessons learned and opportunities for continual improvement.
Key ITIL Accountabilities
- The Change Manager is accountable for reducing the number of failed changes.
- Increasing the success rate of changes.
- Minimising service outages caused by change activities.
- Ensuring compliance with governance and audit requirements.
- Supporting continual improvement of change processes.
Common ITIL Metrics (KPIs)
- Change success rate
- Change failure rate
- Number of emergency changes
- Unauthorised changes detected
- Changes implemented on schedule
- Service outages caused by changes
- Mean time to implement changes
- CAB effectiveness and approval cycle times
If you feel you could be a great fit, please get in touch!
DXP Talent LTD is committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
IT Change Manager in London employer: Dxp Talent Ltd
DXP Talent Ltd is an excellent employer, offering a dynamic work culture that values flexibility and innovation, particularly in the hybrid AIX Engineer role based in Telford. With competitive daily rates and opportunities for professional growth, employees are encouraged to enhance their skills while contributing to the critical maintenance of IBM Power Systems environments. The company's commitment to security and employee well-being makes it a rewarding place for those seeking meaningful and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Change Manager in London
✨Get Involved in Tech Meetups
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When you spot an opening at Dxp Talent Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Change Manager in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Dxp Talent Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Dxp Talent Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Dxp Talent Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Dxp Talent Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Dxp Talent Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Dxp Talent Ltd.
