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For Companies At a Glance
- Tasks: Provide 1st and 2nd Line Support, troubleshoot issues, and assist users with tech.
- Company: International business in Sandy, fostering a supportive and growth-oriented environment.
- Benefits: Training budgets, skill development, and a collaborative team atmosphere.
- Other info: Opportunity to work with diverse technologies and grow your career.
- Why this job: Join a passionate team and enhance your IT skills while making a real difference.
- Qualifications: Proven IT support experience, Windows 11 knowledge, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Proven IT Support experience including troubleshooting and fault finding
- Windows 11 knowledge
- O365 (Active Directory, Exchange, Intune)
- Local Network Support (Cisco Meraki experience is a bonus)
- Exposure to operational technology such as barcode scanners, POS, labelling machines
- Must be able to drive and have access to a vehicle
Responsibilities
- Provide 1st and 2nd Line Support to users
- Troubleshoot and resolve technical issues effectively
- Support users across a range of technologies
- Exercise outstanding customer service and communication skills
- Work as part of a small, supportive team for skill development
We are an international business based in Sandy, hiring an IT Support Engineer to join our onsite team. We offer a supportive environment that encourages growth and skill development, including training budgets. Our team is dedicated to providing exceptional service while working with a diverse range of technologies. If you have a passion for IT and a desire to continuously learn, we would love to hear from you.
IT Support Engineer employer: Dxp Talent Ltd
Contact Detail:
Dxp Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to demonstrate how you would tackle common issues like Windows 11 glitches or O365 problems. Show us your problem-solving prowess!
✨Tip Number 3
Don’t forget to showcase your customer service skills during interviews. We want to see how you handle user frustrations and communicate effectively. Remember, it’s all about providing outstanding support!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your proven IT support experience in your application. Talk about your troubleshooting skills and any specific technologies you've worked with, like Windows 11 or O365. We want to see how you can bring your expertise to our team!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention your experience with local network support and any operational technology you've handled. This shows us you're genuinely interested in the role.
Customer Service is Key: Since we value outstanding customer service, make sure to include examples of how you've provided excellent support in the past. Whether it’s resolving technical issues or communicating effectively with users, we want to know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Dxp Talent Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills, especially around Windows 11 and O365. Be ready to discuss troubleshooting techniques and share examples of how you've resolved technical issues in the past.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, it's crucial to demonstrate your outstanding customer service abilities. Prepare to share specific instances where you’ve gone above and beyond to help a user or resolve a problem.
✨Familiarise Yourself with the Tools
If you have experience with Cisco Meraki or operational technology like barcode scanners and POS systems, make sure to highlight that. Even if you don’t have direct experience, showing enthusiasm for learning about these technologies can set you apart.
✨Be Ready to Collaborate
This position is part of a small team, so be prepared to discuss how you work with others. Think of examples where teamwork has led to successful outcomes, and express your eagerness to contribute to a supportive environment.