DXC Technology in London is seeking a Service Desk Ops Manager to lead and optimise the ITSM Service Desk, ensuring SLA compliance and continual service improvement.
You will own end-to-end operations, drive ITIL practices, report on KPIs, and partner with senior stakeholders to deliver high-quality support across the organisation.
This on-site role requires the right to work in the United Kingdom and adherence to security requirements.
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Service Desk Operations Lead: ITIL & Customer Experience employer: dxctechnology
At DXC Technology, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture that prioritises employee wellbeing and professional growth. Located in Preston, our team enjoys the benefits of flexible working arrangements while engaging in meaningful projects that support critical applications for our customers. With a commitment to continuous improvement and a focus on personal development, we provide ample opportunities for our employees to thrive in their careers.
