Contact Centre Training Lead in Newcastle upon Tyne

Contact Centre Training Lead in Newcastle upon Tyne

Newcastle upon Tyne Full-Time On-site
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Job Description

Essential Job Functions

  • Execute business process transactions, learn from experienced team members, and focus on accuracy.
  • Collaborate with senior analysts, managers, and other staff.
  • Assist in process improvement initiatives and data analysis.
  • Contribute to identifying and resolving process bottlenecks.
  • Ensure compliance with established quality standards.
  • Participate in documenting and updating process guidelines.
  • Assist in analyzing data trends and reporting.
  • Support the team in meeting performance targets and quality standards.

Basic Qualifications

  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role
  • Proven experience in business process transactions
  • Proficiencies in business process management and optimization
  • A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

  • Advanced degree in a relevant field a plus
  • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Weโ€™re committed to fostering an inclusive environment where everyone can thrive.

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Contact Details:

dxctechnology Recruitment Team

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