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- Tasks: Support Post Office Branch hardware and resolve technical issues in the field.
- Company: Join a trusted organisation with a strong community presence.
- Benefits: Vehicle provided, competitive pay, and opportunities for skill development.
- Other info: Flexible weekend work and a chance to grow your career in tech.
- Why this job: Be the tech hero who keeps essential services running smoothly.
- Qualifications: Experience with IT support and a valid UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Southampton). A clean & valid manual UK Driving License is essential. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.
Role requires frequent weekend work on a rota basis.
Role Responsibilities- Device and connectivity troubleshooting
- Device imaging and configuring
- Device swap outs and connectivity cabling, Wi-Fi
- Device installs, moves, decommissions
- Device stock control and asset management
- Proactive maintenance, user familiarization and guidance
- Cable management
- Smart hands and eyes
- Liaison with other support teams
- Previous experience in a similar role
- Familiarity with Point of Sale devices
- Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
- Knowledge of Windows operating system and associated technologies
- Knowledge of peripherals and their maintenance (printers, scanners)
- Be SLA focused and familiar with call management products
- Familiarity with support procedures, scripts, and processes
- Proven troubleshooting skills
- Awareness of Payment Card Industry (PCI) compliance would be desirable
- Valid UK Drivers License - Vehicle supplied
- Good customer-focus & communication skills
- Availability to work away from home if required
Mobile IT Support Engineer (Southampton) employer: DXC
Contact Detail:
DXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile IT Support Engineer (Southampton)
✨Tip Number 1
Get to know the company and its culture! Research the Post Office and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for practical assessments! Since this role involves troubleshooting and device management, brush up on your technical skills. Practise common scenarios you might face on the job, so you can impress during any hands-on evaluations.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Mobile IT Support Engineer (Southampton)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in IT support roles, especially with hardware break-fix and Point of Sale devices. We want to see how your skills match up with what we need for the Mobile IT Support Engineer position.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the extra step to connect their experience with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DXC
✨Know Your Tech
Make sure you brush up on your knowledge of Point of Sale devices and the specific hardware mentioned in the job description, like Cielo and Microsoft tablets. Being able to discuss your hands-on experience with these devices will show that you're ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved a process. This will demonstrate your proven troubleshooting skills and your ability to work under pressure.
✨Be Punctual and Professional
Since this role requires punctual attendance at various locations, make sure to highlight your reliability and time management skills. You might even want to mention any previous experiences where you had to manage your schedule effectively.
✨Customer Service is Key
This role involves liaising with other support teams and providing guidance to users. Be prepared to discuss how you've successfully communicated with customers or colleagues in the past, showcasing your good customer-focus and communication skills.