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- Tasks: Lead SAP service delivery for a key global customer and ensure top-notch performance.
- Company: Join DXC Technology, a leader in tech with a focus on diversity and inclusion.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive environment.
- Other info: Opportunity to work closely with diverse teams and grow your career.
- Why this job: Make a real impact by managing critical SAP services for a global business.
- Qualifications: Experience in SAP service delivery and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
DXC Technology continues to grow our SAP Practice and are looking for an experienced SAP Service Delivery Manager to join us. We are passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process.
As our SAP Service Delivery Manager, you will take full ownership of service delivery for a single, strategic customer. This is not a portfolio role; you will be fully dedicated to one account, embedded within the customer's environment and working closely with their team day to day. The customer operates a global business on a single SAP platform that supports multiple countries, time zones, and business-critical processes, so delivery really matters.
You will need to be comfortable switching between conversations with senior executives and deep operational discussions with architects and delivery teams. You will be the customer's go-to person for everything related to SAP service delivery: performance, stability, improvements, and escalation. A large proportion of delivery is handled by offshore teams, so a big part of the role is successfully bridging that model with a demanding, on-site customer.
SAP Service Delivery Manager employer: DXC
Contact Detail:
DXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at DXC Technology on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the SAP Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on your SAP knowledge and understanding the specific needs of the customer. We recommend researching the company’s recent projects and challenges to show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with both senior executives and technical teams, being able to switch your communication style is key. Try mock interviews with friends or use online resources to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace SAP Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SAP Service Delivery Manager role. Highlight your experience with service delivery, especially in SAP environments, and don’t forget to mention any relevant achievements that showcase your ability to manage complex projects.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your passion for service delivery and how your skills align with the needs of the customer. Remember, we love seeing personality!
Showcase Your Communication Skills: Since you'll be liaising with both senior executives and technical teams, it's crucial to demonstrate your communication skills. In your application, give examples of how you've successfully navigated different conversations and built relationships in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DXC
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge before the interview. Understand the specific modules and functionalities that are relevant to the role, as well as any recent updates or trends in the SAP landscape. This will help you speak confidently about how you can contribute to service delivery.
✨Showcase Your Communication Skills
Since you'll be liaising with both senior executives and technical teams, it's crucial to demonstrate your ability to communicate effectively across different levels. Prepare examples of past experiences where you've successfully navigated these conversations, highlighting your adaptability and clarity.
✨Understand the Customer's Business
Research the customer’s industry and their specific business challenges. Being able to discuss how SAP can address their needs will show that you're not just a tech expert but also a strategic partner. Tailor your responses to reflect an understanding of their operational environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle service delivery challenges. Think of scenarios where you've had to manage escalations or improve performance metrics. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.