At a Glance
- Tasks: Provide third-line support and optimise Citrix environments for a seamless user experience.
- Company: Join DXC, a leading tech company with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, private health insurance, gym membership, and exciting perks.
- Other info: Great opportunities for growth in a supportive and engaging work environment.
- Why this job: Be part of a dynamic team solving complex tech challenges and making a real impact.
- Qualifications: Experience in third-line support and strong knowledge of Citrix technologies required.
Salary: £35,000 - 75,000 per year
Requirements
- Proven experience in a Third Line Support role.
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
- Strong understanding of ITIL processes and enterprise support models.
- Experience with VMware, Hyper‑V, XenServer, and Invanti.
- Working knowledge of supporting UK Secure Paradox solution (Becypt) is desirable.
- Knowledge of analytics tools such as Systrack and Nexthink is desirable; training can be provided.
- Strong knowledge of Microsoft‑based operating systems, including Windows 10 and Windows 11.
- Citrix Certified Expert Virtualization (CCE‑V) or equivalent is desirable.
- Microsoft certifications such as MCSA or MCSE are desirable.
- Exposure to cloud platforms such as Azure and AWS, and hybrid environments, is desirable.
- 2 years experience working within a third line support environment.
- Must be eligible for high level UK Security clearance.
Responsibilities
- Provide third-line technical support for incident escalations and problem record progression.
- Act as the point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Drive proactive and reactive problem record progression and root cause analysis.
- Support defect management resolutions as part of technical assurance activities.
- Work confidently with internal and cross‑capability teams, as well as account and customer engagement.
- Maintain a high degree of customer service for all support queries and follow service management principles.
Technologies
- AWS
- Active Directory
- Azure
- Citrix
- Cloud
- Hyper‑V
- Support
- ITIL
- Security
- VMware
- Windows
- DevOps
More
We are DXC, and we are seeking a highly skilled Third Line Citrix SME to join our on‑site support team, mainly based in Preston. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment, supporting our UK Secure Client environments and delivering a smooth, reliable experience for our end users. We offer competitive compensation, a pension scheme, DXC Select, a comprehensive benefits package including private health and medical insurance and gym membership, Perks at Work discounts on technology, groceries, travel and more, and DXC incentives such as recognition tools, employee lunches, and regular social events. We are looking for a driven problem solver who is passionate about technology, eager to learn, and able to work in an Agile team with a focus on continuous improvement.
last updated 28 week of 2026
Citrix Engineer - Preston employer: DXC
At DXC Technology, we pride ourselves on being an exceptional employer, particularly for those passionate about cyber security. Our Farnborough-based Security Operations Centre fosters a collaborative and inclusive work culture, offering extensive opportunities for professional growth and development while tackling complex security challenges. With a competitive salary, flexible benefits, and a commitment to continuous learning, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Citrix Engineer - Preston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC!
✨Direct Apply to DXC
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We think you need these skills to ace Citrix Engineer - Preston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
