At a Glance
- Tasks: Lead critical aerospace and defence programmes, ensuring operational excellence and customer satisfaction.
- Company: Join DXC Technology, a diverse and inclusive leader in the tech industry.
- Benefits: Competitive salary, professional growth opportunities, and a supportive work environment.
- Other info: Onsite role in Farnborough with excellent career advancement potential.
- Why this job: Make a real impact on national security projects while developing your leadership skills.
- Qualifications: Proven leadership in service delivery and strong stakeholder management skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: Farnborough, Hampshire (Onsite 5 days per week)
About DXC Technology
At DXC Technology, we are committed to building diverse, inclusive teams where everyone can thrive. We welcome applications from all backgrounds and actively encourage candidates from underrepresented groups, women, veterans, and neurodivergent individuals to apply. We are dedicated to creating an accessible recruitment process and workplace environment, providing reasonable adjustments wherever needed to ensure every candidate has the opportunity to succeed.
The Opportunity
We are seeking an experienced Operations Delivery Lead to join our Aerospace & Defence division. This is a senior leadership role with responsibility for the successful delivery of critical defence and aerospace programmes. You will play a pivotal role in driving operational excellence, service performance, customer satisfaction and continuous improvement, while working closely with MOD customers, programme teams and senior stakeholders. This is an opportunity to influence strategic outcomes, lead high-performing teams and help shape the delivery of services within a highly secure and mission-critical environment.
Security Requirements
- Have the right to work in the UK.
- Be eligible to meet UK Government security and residency requirements.
- Be capable of obtaining and maintaining the appropriate level of security clearance, including DV where required.
- Meet any nationality requirements associated with UK Government or contractual obligations.
Key Responsibilities
- Service Delivery & Operational Performance
- Lead end-to-end operational delivery across assigned programmes and services.
- Ensure achievement of service levels, performance targets and contractual commitments.
- Manage operational budgets, forecasting, profitability and cost control.
- Oversee resource planning, allocation and demand management.
- Drive continuous improvement initiatives to enhance service quality, efficiency and customer outcomes.
- Customer & Stakeholder Management
- Act as a trusted partner to MOD customers and senior programme stakeholders.
- Lead customer engagement activities and ensure high levels of customer satisfaction.
- Manage escalations and critical operational issues through to successful resolution.
- Identify opportunities to strengthen customer relationships and support future growth.
- Governance, Risk & Compliance
- Ensure compliance with contractual, regulatory and security requirements.
- Lead incident management activities, including reporting and root cause analysis.
- Support information assurance, security governance and data handling requirements.
- Maintain alignment with Defence Security Policy and organisational security standards.
- Leadership & People Development
- Lead, coach and develop operational and delivery teams.
- Foster a culture of accountability, collaboration and continuous improvement.
- Support recruitment, onboarding and development of security-cleared personnel.
- Drive knowledge sharing and capability development across the wider team.
What We're Looking For
Essential Experience
- Leadership experience within service delivery, operations management or programme delivery environments.
- Experience managing complex customer-facing operational services.
- Strong background in SLA, KPI and performance management.
- Experience leading teams and driving operational improvements.
- Excellent stakeholder management and communication skills.
- Experience managing escalations, risks and operational incidents.
- Knowledge of IT Service Management (ITIL/ITSM) principles and best practices.
- Experience working within enterprise IT infrastructure, cloud, application support or managed service environments.
Highly Desirable
- Experience supporting Defence, Aerospace, Government or highly regulated customers.
- Understanding of MOD governance, procurement and compliance frameworks.
- Experience managing operational budgets, forecasting and P&L performance.
- Knowledge of information security, personnel vetting and secure environments.
- Existing security clearance (SC/DV).
Why Join DXC?
- Work on nationally important Aerospace & Defence programmes.
- Lead large-scale operational delivery within secure environments.
- Collaborate with senior customers and stakeholders.
- Drive meaningful service improvements and transformation initiatives.
- Join a supportive and inclusive organisation that values professional growth and development.
Location: Farnborough, Hampshire
Working Pattern: Onsite, 5 days per week
Security Clearance: Must be eligible to obtain and maintain the required level of UK Government security clearance.
Delivery Lead in Hampshire employer: DXC
At DXC Technology, we pride ourselves on being an exceptional employer, particularly for those passionate about cyber security. Our Farnborough-based Security Operations Centre fosters a collaborative and inclusive work culture, offering extensive opportunities for professional growth and development while tackling complex security challenges. With a competitive salary, flexible benefits, and a commitment to continuous learning, you'll find a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead in Hampshire
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with DXC for a Delivery Lead. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Delivery Lead in Hampshire
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at DXC, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At DXC, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at DXC
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with DXC.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with DXC. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like DXC love seeing candidates who not only have technical skills but also fit well within their team culture.
