At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for users in a dynamic office environment.
- Company: Join DXC Technology, a leader in IT services with a focus on community and collaboration.
- Benefits: Flexible work model, inclusive culture, and opportunities for personal and professional growth.
- Other info: Work in a fast-paced, regulated environment with great career advancement potential.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Experience in desktop support, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 42000 € per year.
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client. The successful candidate should be technically competent, have good communication skills, be ready to learn, and thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, network hardware, and server hardware in a Hands & Eyes manner.
Responsibilities- Working on behalf of DXC Technology.
- Providing a wide range of Deskside support to end users in office environments.
- Work to resolve issues accurately and efficiently, within set targets and in a professional manner.
- Maintain a dedicated commitment to service quality and customer experience.
- Take ownership of tickets escalated from the service desk and other teams, handling them appropriately.
- Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, and escalations accordingly.
- Work well within the client environment.
- Ensure that all activity is accurately documented and recorded in line with ITIL practices.
- Contribute to the creation and upkeep of Knowledge Base Articles.
- Be comfortable working in a highly regulated environment, adhering to local and global policies.
- Work healthily and safely, in accordance with DXC training and policies.
- Adhere to all IT Asset Management procedures and policies.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks.
- Be prepared to engage with ad-hoc tasks with a best effort and positive attitude.
- Work comfortably in comms areas, providing Hands and Eyes support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Be ready and willing to learn new skills and procedures, growing and providing greater support for colleagues and clients.
- Ready to learn and face new challenges.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a small team.
- Ability to work well with global teams.
- Experience of working in Desktop support role (3yrs+).
- Tested software and hardware troubleshooting skills.
- Experience of supporting all Windows operating systems.
- Experience of supporting Microsoft Office suites including Office 365.
- Experience working in a highly regulated / ITIL environment, with appropriate service / ticketing systems.
- Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge.
- Server Hardware support experience (racking & providing Hands & Eyes support).
- Printer hardware knowledge.
- Willingness to support essential out of hours work when required.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Desktop Support Engineer, Edinburgh employer: DXC
At DXC Technology, we pride ourselves on being an excellent employer in Edinburgh, offering a dynamic work culture that values collaboration and individual growth. Our commitment to service quality and customer experience is matched by our dedication to employee development, providing opportunities for continuous learning and skill enhancement in a supportive environment. With a focus on inclusivity and wellbeing, we ensure that our team members thrive both personally and professionally while contributing to meaningful IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer, Edinburgh
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other IT pros. You never know who might have a lead on your next role!
✨Tip Number 2
Practice your interview skills! Mock interviews can really help you feel more confident. Grab a mate and run through some common questions, especially those that focus on your troubleshooting skills and customer service experience.
✨Tip Number 3
Show off your passion for learning! When chatting with potential employers, highlight any new skills or certifications you've picked up recently. It shows you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on your chance to shine!
We think you need these skills to ace Desktop Support Engineer, Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your relevant experience, especially in desktop support and ITIL environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit. Don’t forget to mention your customer-focused approach and problem-solving skills – we love that!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at DXC
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your experience with Windows operating systems, Microsoft Office suites, and network infrastructure. The more confident you are in your knowledge, the better you'll impress the interviewers.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice articulating your thoughts clearly and concisely. Think of examples where you've successfully communicated complex IT issues to non-technical users. This will demonstrate your ability to connect with clients and colleagues alike.
✨Prepare for Real-World Scenarios
Expect to face situational questions that reflect the fast-paced environment you'll be working in. Prepare by thinking through how you would handle specific IT issues or customer interactions. This shows you're not just technically competent but also ready to tackle challenges head-on.
✨Emphasise Your Willingness to Learn
Highlight your eagerness to learn new skills and adapt to changing environments. Share examples of how you've taken initiative in the past to grow your knowledge base or improve processes. This attitude is crucial in a regulated setting like the one at DXC Technology.
