At a Glance
- Tasks: Lead SAP service delivery for a strategic customer, ensuring performance and quality.
- Company: Join DXC Technology, a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, bonuses, flexible benefits, and career progression opportunities.
- Other info: Hybrid role with strong on-site presence, fostering relationship-building and collaboration.
- Why this job: Make a real impact in a high-profile role with ownership and visibility.
- Qualifications: Experience in SAP service delivery and managing senior customer relationships.
The predicted salary is between 60000 - 80000 € per year.
DXC Technology continues to grow our SAP Practice and we are looking for an experienced SAP Service Delivery Manager to join us. We are passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process.
As our SAP Service Delivery Manager, you will take full ownership of service delivery for a single, strategic customer. This is not a portfolio role; you will be fully dedicated to one account, embedded within the customer's environment and working closely with their team day to day. The customer operates a global business on a single SAP platform that supports multiple countries, time zones, and business-critical processes, so delivery really matters. You will need to be comfortable switching between conversations with senior executives and deep operational discussions with architects and delivery teams.
You will be the customer's go-to person for everything related to SAP service delivery: performance, stability, improvements, and escalation. A large proportion of delivery is handled by offshore teams, so a big part of the role is successfully bridging that model with a demanding, on-site customer - setting expectations, maintaining quality, and keeping trust high.
What You Will Be Doing- Service Management
- Own the day-to-day service relationship for a single SAP account.
- Run monthly and quarterly service reviews, clearly presenting performance and driving actions through to closure.
- Track SLAs and KPIs, spotting trends early and addressing issues before they become problems.
- Manage incidents and escalations end to end - coordinating multiple teams, keeping the customer informed, and restoring service quickly.
- Keep service documentation up to date, including service catalogues, operating procedures, and risk registers.
- Customer Relationship
- Build strong relationships across the customer organisation, from operational leads to senior leadership.
- Turn customer priorities into clear, actionable inputs for delivery teams.
- Identify risks to service quality or customer satisfaction early and put practical mitigations in place.
- Act as a strong internal advocate for the customer, while still holding delivery teams accountable.
- Delivery Oversight
- Lead the transition from project delivery into live support - ensuring knowledge transfer is effective, entry criteria are met, and the service model is genuinely ready.
- Be the main interface between the customer and offshore delivery teams, translating requirements clearly and managing expectations on both sides.
- Navigate the realities of a distributed delivery model: time zones, communication rhythms, and quality control without direct line of sight.
- Play an active role in change management, assessing service impact and ensuring customers are fully informed.
- Drive continual service improvement - spotting opportunities to improve quality, efficiency, or cost and helping turn ideas into action.
- Commercial Awareness
- Understand the commercial setup of the engagement and flag risks to scope or margin early.
- Support contract renewals and extensions by maintaining a clear view of performance and customer sentiment.
- Identify growth opportunities and pass them to the account team with meaningful context.
- Proven track record in SAP service delivery or managed services, with a solid understanding of how SAP support operations work in practice.
- Hands-on experience transitioning SAP projects into BAU support - you know what good looks like and how to protect the customer during handover.
- Experience supporting global SAP environments running on a single instance, with a clear understanding of cross-country impact, data governance, and change risk.
- Proven experience working with offshore delivery teams, managing quality and performance across time zones.
- A track record of managing senior customer relationships and handling difficult or high-pressure conversations professionally.
- Good understanding of SAP landscapes (ECC or S/4HANA), common integration patterns, and the difference between functional, technical, and Basis issues.
- Experience owning SLAs, running service reviews, and reporting on performance with credibility.
- Calm and confident when things go wrong - you can own an escalation and communicate clearly.
- Strong commercial awareness, including contracts, scope, and cost.
- ITIL Foundation (or higher).
- Experience with S/4HANA Public Cloud and/or SAP BTP.
- Background in consulting or a systems integrator.
- Familiarity with SAP support tools such as SAP for Me, Cloud ALM, or Solution Manager.
This is a hybrid role, but it leans heavily toward being on-site. You should expect to be with the customer three or more days a week on average, with increased presence during key periods such as go-lives, service transitions, or major incidents. You will effectively become part of the customer's extended organisation, so relationship-building and visibility on-site are just as important as delivery expertise.
At DXC, we believe in empowering our people to drive meaningful change. Our investment in our people, our customers, and operational excellence is what fuels our continued success. You will be part of a high-profile, single-customer engagement where you can genuinely make an impact and take real ownership of delivery. You will also benefit from the support of a well-established internal SAP practice, with deep functional, technical, and cloud expertise, alongside clear progression opportunities into senior delivery leadership or account management roles.
In addition, DXC offers a competitive salary, bonus, and a flexible benefits package designed to support you both professionally and personally - including pension, private medical cover, and wellbeing programmes. If you're looking for a role where you can take ownership, make a visible impact, and grow your career within a supportive and forward-thinking organisation, we would love to hear from you.
SAP Service Delivery Manager in Doncaster employer: DXC
At DXC Technology, we pride ourselves on fostering a dynamic and inclusive work environment where every employee can thrive. As an SAP Service Delivery Manager, you'll have the unique opportunity to take full ownership of service delivery for a strategic customer, supported by a robust internal SAP practice that encourages professional growth and development. With competitive salaries, flexible benefits, and a commitment to empowering our people, DXC is an excellent employer for those seeking meaningful and impactful careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Service Delivery Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your SAP knowledge and service delivery best practices. Be ready to discuss real-life scenarios where you've managed customer relationships or handled escalations, as these stories will showcase your expertise.
✨Tip Number 3
Don’t forget to leverage social media! Follow companies like DXC Technology on LinkedIn and engage with their posts. This not only keeps you informed about their culture and values but also puts you on their radar when they’re looking for candidates.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the role and the company, which can really make you stand out.
We think you need these skills to ace SAP Service Delivery Manager in Doncaster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the SAP Service Delivery Manager role. Highlight your relevant experience in SAP service delivery and how it aligns with what we're looking for. This shows us that you understand the role and are genuinely interested!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements rather than just listing responsibilities. Use metrics where possible to demonstrate your impact, like improvements in service delivery or successful project transitions. We love seeing quantifiable results!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. This will help us see your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us keep track of all candidates. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at DXC
✨Know Your SAP Inside Out
Make sure you brush up on your SAP knowledge, especially around service delivery and support operations. Be ready to discuss specific scenarios where you've successfully managed SAP environments, particularly in a global context. This will show that you understand the complexities involved.
✨Build Relationships Before You Walk In
Since this role is all about relationship management, try to connect with someone from the company beforehand. Whether it's through LinkedIn or industry events, having a familiar face can help ease the tension and give you insights into the company culture.
✨Prepare for High-Pressure Conversations
Expect to discuss how you've handled difficult situations in the past. Think of examples where you managed escalations or tricky conversations with senior stakeholders. Practising these scenarios can help you articulate your experience confidently during the interview.
✨Showcase Your Commercial Awareness
Be prepared to talk about the commercial aspects of service delivery. Understand the importance of SLAs, KPIs, and how they impact customer satisfaction. Highlight any experiences where you've identified growth opportunities or flagged risks to scope or margin.
