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- Tasks: Join us as a Deskside Support Engineer, tackling installations, troubleshooting, and desktop support.
- Company: DXC Technology is a leading IT services company focused on innovation and community.
- Benefits: Enjoy competitive pay, pension schemes, private health insurance, gym memberships, and exclusive discounts.
- Why this job: Be part of a collaborative culture that values flexibility, personal growth, and impactful projects.
- Qualifications: Must have a clean driving license, troubleshooting skills, and experience in PC/Desktop support.
- Other info: Eligible candidates must pass UK Security clearance; Microsoft certifications are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Job Description:
We are looking for a Deskside Support Engineer who will be covering the sites Samlesbury or Warton and will be required to travel and cover sites in North West when required.
The employee will be required to deliver the following activities:
• IMAC\’s – Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices
• Desktop Support including special project activities
• Asset Management & Stock Management.
• To manage the lifecycle of loan user equipment
• Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)
• Working directly along side the client managing own workload.
• Act as a central point of contact for the customer
• Liaising with other support teams
• Software and system fault diagnosis, analysis and fix.
• Take responsibility for stock used and follow the correct procedures regarding stock management.
• Case management of Incidents and IMAC\’s in line with SLA\’s
• Acknowledge and respond to emails from Team Leads and Manager
• Liaising with other teams or vendors to resolution
• Risk awareness of technology and business impact.
• Assisting with projects as they arise
• Proactively keeps customer updated with problem status at all times.
• Identifying and reporting risk as appropriate in accordance with the guidelines
• Manage Loan Pool laptops
• Comply with Asset Management policies
• Working Directly with the client – guiding them on the correct processes to follow to reach the required goal
• Manage self when executing Projects
ESSENTIALS SKILLS/QUALIFICATIONS:
Due to the customer requirements successful applicants must be eligible for UK Security clearance
• Clean Full Driving License
• Proven trouble shooting skills
• Previous experience in a similar role
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 and office applications
• Administering Windows ShareFile permissions.
• Mobile connectivity (E.g. Android/IPhone)
• Knowledge of SCCM
• Good knowledge of HP Workstation, Desktops & Laptops
• Honest and dependable.
• Reliable.
• Punctual.
• Accepts and handles responsibility.
• Cooperates with supervisors.
• Willing to learn new skills.
• Speaks and listens effectively.
• Works with minimum supervision.
• Solves personal and professional problems.
• Excellent Communication and People skills.
• Friendly phone manner.
• Must be well organised.
• Must be able to deal productively with a high workload.
• Multi-tasking skills.
• A flexible approach and work alongside the various operational teams.
• Able to manage own overall activities
• May act as Project leader
• Manage escalations
• Scope and Plan Projects
• Professional image at all times
• Credible communicator at all levels within customer environment
• Broad range of knowledge across multiple IT systems
• Basic knowledge of Networks
• Basic knowledge of servers
DESIRABLE SKILLS/QUALIFICATIONS:
- Microsoft Certification (MCSE/MCSA/MCP\’s)
- Accredited in relevant manufacturers hardware qualification (HP)
What We Will Do For You
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
Still reading? We\’d love to hear from you – apply today.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We\’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . #J-18808-Ljbffr
Deskside Support Engineer - Warton/Samlesbury employer: DXC
Contact Detail:
DXC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer - Warton/Samlesbury
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SCCM and HP Workstations. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. This will demonstrate your capability to handle the responsibilities of a Deskside Support Engineer.
✨Tip Number 3
Since the role involves direct client interaction, practice your communication skills. Be ready to discuss how you've effectively communicated with clients in previous roles, as this is crucial for managing customer expectations.
✨Tip Number 4
Be prepared to discuss your flexibility and ability to manage multiple tasks. Think of examples where you've successfully juggled various responsibilities, as this will show that you're well-suited for the dynamic nature of the job.
We think you need these skills to ace Deskside Support Engineer - Warton/Samlesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and troubleshooting. Emphasise your familiarity with Microsoft Windows and any specific technologies mentioned in the job description, such as SCCM or HP Workstations.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Deskside Support Engineer role. Mention your ability to manage workloads independently and your experience in customer-facing roles.
Highlight Relevant Skills: Clearly list your technical skills, especially those that are essential for the role, like knowledge of mobile connectivity and asset management. Use bullet points for clarity and impact.
Showcase Communication Skills: Since excellent communication is key for this position, provide examples in your application of how you've effectively communicated with clients or team members in previous roles. This could be in your CV or cover letter.
How to prepare for a job interview at DXC
✨Showcase Your Technical Skills
Make sure to highlight your troubleshooting skills and experience with PC/Desktop support. Be prepared to discuss specific examples of how you've resolved issues in the past, especially with Microsoft Windows and other relevant software.
✨Demonstrate Communication Skills
As a Deskside Support Engineer, you'll need excellent communication skills. Practice explaining technical concepts in simple terms, as you may need to guide clients through processes or updates during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to manage incidents or IMACs, and think about how you would handle them while adhering to SLAs.
✨Emphasise Your Flexibility and Organisation
This role requires managing multiple tasks and adapting to changing situations. Be ready to discuss how you prioritise your workload and manage your time effectively, especially when covering different sites.
