Claims Product and Solutions Manager

Job Title: Claims Product and Solutions Manager

Location: Hybrid to be in office once per week
Reports To: Head of Products, Claims
Department: Claims/Insurance/Product Management

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. We have been operating for over 20 years in the London market, processing over £101 billion worth of premium and claims transactions. We are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, allowing them to focus on higher value activities.

Job Overview:

The Claims Product and Solutions Manager is responsible for developing and managing the claims products and solutions within the organization. This role involves driving innovation, enhancing product offerings, and ensuring efficient claims processing to improve customer experience and operational efficiency. The manager will collaborate with internal teams, external partners, and key stakeholders to shape claims product strategy, implement solutions, and ensure alignment with organizational goals.

Although this is a remote-based role, there is a requirement to be present in the London/Chatham office as required and to attend UK and overseas conferences and events based on business needs.

Key Responsibilities:

1. Product Development and Management:
   • Lead and support the Claims Product Managers with the development and enhancement of claims products and solutions to meet customer needs and market demands.
   • Support/manage the product lifecycle from ideation to launch, ensuring alignment with business objectives and regulatory requirements.
   • Continuously assess and improve existing claims products and solutions to ensure competitiveness and operational excellence.
2. Strategic Planning and Roadmap:
   • Assist/support with designing the strategic direction for claims product offerings and manage product roadmaps.
   • Work closely with the leadership team to define product priorities and timelines for new product features and improvements.
   • Assess market trends, customer needs, and competitor offerings to drive innovation.
3. Cross-Functional Collaboration:
   • Collaborate with various teams, including claims, underwriting, IT, legal, and marketing, to ensure the smooth implementation of new products and solutions.
   • Work closely with IT, operations, and development teams to ensure successful integration of new claims solutions and technologies.
   • Foster relationships with key external stakeholders, such as vendors and partners.
4. Claims Operations and Efficiency:
   • Develop and implement process improvements to enhance the efficiency and accuracy of claims processing.
   • Ensure claims products and solutions are customer-centric, improving claims satisfaction and reducing cycle time.
   • Monitor performance and analyze claims data to identify trends and measure product success.
5. Compliance and Risk Management:
   • Ensure all products and solutions comply with relevant regulations and industry standards.
   • Work closely with compliance and legal teams to mitigate risk.
6. Training and Knowledge Sharing:
   • Provide/support with training to internal teams on new claims products, processes, and technologies.
   • Serve as a subject matter expert (SME) on claims product offerings.
   • Promote knowledge sharing across the claims and product teams.
7. Customer and Stakeholder Engagement:
   • Engage with customers and stakeholders to gather feedback on claims products and solutions.
   • Monitor customer satisfaction with claims products and solutions.
8. Performance Metrics and Reporting:
   • Track key performance indicators (KPIs) to assess product performance and efficiency.
   • Provide regular reports and updates to senior management regarding product performance.

Qualifications:

• Experience:
  • 3+ years of experience in claims management or claims adjusting, Insurance and/or Reinsurance.
  • Proven experience in collaborating with cross-functional teams.
  • Understanding of the life cycle of a claim and the claims operational processes.
• Skills & Abilities:
  • Flexible thinker able to adapt to new ways of working.
  • Organised and time-efficient for managing multiple tasks.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Familiarity with claims management software and data analytics.
  • Knowledge of insurance regulations and compliance requirements.
  • Passion for supporting customers.

• Preferred Experience:
  • London Market Claims experience.
  • An understanding of digital transformation within the insurance and claims industries.
  • Strong analytical skills with the ability to interpret data.

Investment In Training and Development: We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training, and support for relevant sponsored professional qualifications.

Our Culture: Here at Velonetic, we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace.

Employee Benefits: As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, such as buying or selling annual leave.

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic.

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