At a Glance
- Tasks: Provide advanced support for Windows Server and infrastructure technologies in a dynamic IT environment.
- Company: Join DXC Technology, a leader in enterprise IT solutions.
- Benefits: Competitive salary, opportunities for professional growth, and occasional remote work.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
- Why this job: Make a real impact by supporting critical IT services and enhancing client capabilities.
- Qualifications: Experience with Windows Server, Hyper-V, and strong troubleshooting skills required.
The predicted salary is between 50000 - 65000 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
The Infrastructure Support Specialist plays a critical role within a high-performance, fast-paced Enterprise IT environment that supports a major public sector client. The role demands a deep technical understanding of On-Premise datacentre solution implementation and performance optimisation across server, storage, and networking.
Daily duties include:
- Performance monitoring
- Patch management
- Capacity planning
- Image deployment
- System builds
- BAU operational support
- Proactive identification of risks and service improvements
The role requires an individual who can confidently operate in controlled datacentre environments, managing configuration changes, cabling, hardware replacements, and environmental troubleshooting to ensure maximum service uptime. Responsibilities include delivering excellent 3rd/4th line support across Server, Storage, Networking, and Desktop environments, and managing complex duties including:
- Hyper-V administration
- Troubleshooting
- Project delivery
- Collaboration across support teams
Manage and support Windows Server, Storage, Hyper-V, Clustering, HCI platforms, backups, and monitoring systems. Perform performance monitoring, patching, image deployment, and system optimisation across infrastructure services. Troubleshoot issues across servers, storage, virtual machines, authentication paths, and workstation connectivity.
Support enterprise networking across Extreme, Cisco, Dell, and HPE switching, including configuration and fault resolution. Assist with Juniper and Palo Alto firewall environments and resolve network issues. Apply core networking principles including VLANs, routing basics, STP, ARP, link aggregation, and network segmentation. Maintain DNS, DHCP, and domain communication services across multi-network environments.
Contribute to infrastructure and network projects, upgrades, and continuous ITIL practices.
Required Experience:
- Strong experience with Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies, DNS.
- Proven expertise supporting and administering Hyper-V environments, including cluster management, system builds, virtual networking, and troubleshooting.
- Experience providing planning, installation, configuration, and upgrade support for VMware ESXi and vCenter Server.
- Microsoft Storage Spaces Direct, with experience in performance monitoring, optimisation, and capacity planning.
- Experience supporting HCI and converged infrastructure platforms.
- Strong understanding of systems management tools including RDS, WSUS, SCCM, SCOM, and their deployment/monitoring processes.
- Hands-on experience supporting BAU operational activities across Windows, patching, and software upgrades.
- Experience working within controlled data centre environments, including system builds, cabling, proactive monitoring, and physical hardware troubleshooting.
- Ability to diagnose complex network issues impacting servers, storage, virtual machines, authentication paths, and workstation connectivity.
- Solid understanding of networking fundamentals: VLANs, trunking, routing.
- Demonstrated ability to support domain-integrated services including DNS, DHCP.
- Experience with Azure Cloud and/or Oracle Cloud platforms for hybrid environments.
- Exposure to VMware technologies including ESXi, vCenter, and virtual networking (beneficial but not essential).
- Experience supporting SAN/NAS storage networking, including fibre channel.
- Industry certifications such as CCNA/CCNP for networking or relevant vendor certifications.
- Familiarity with software-defined networking concepts, segmentation models.
- Experience working with complex datacentre networking topologies including Linux operating system knowledge and administrative capability.
- Experience using monitoring or orchestration tools for network or infrastructure automation (PowerShell, Python, Ansible, or similar).
- Project management experience with the ability to run or contribute to technical projects.
- ITIL Foundation certification and exposure to ITIL Transition processes.
