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For Companies At a Glance
- Tasks: Provide expert-level support for Citrix environments and lead troubleshooting efforts.
- Company: Join DXC Technology, a leader in tech solutions with a collaborative culture.
- Benefits: Enjoy competitive pay, pension scheme, health insurance, and discounts on various services.
- Why this job: Make a real impact by solving complex technical issues in a dynamic environment.
- Qualifications: Experience in Third Line Support and strong knowledge of Citrix technologies required.
- Other info: Great career growth opportunities and a focus on continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are seeking a highly skilled and experienced Third Line Citrix SME to join our on-site support team. This role is critical in ensuring the stability, performance, and scalability of our Citrix environment. You will act as the technical authority for Citrix-related issues, providing expert-level support, leading troubleshooting efforts, and contributing to strategic infrastructure initiatives. The DXC Third Line Citrix Engineer is an experienced, multi-skilled professional, responsible for the support, maintenance & expansion of our UK Secure Client environments, ensuring a smooth and reliable experience for the end user base. The successful candidate should be a driven individual that enjoys problem solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first. The role is expected to be mainly based in Preston.
Due to the customer requirements successful applicants must be eligible for high level UK Security clearance.
Responsibilities
- Provide Third-Line Technical Support for incident escalations & problem record progression. Point of contact for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler.
- Lead the diagnosis and resolution of complex technical issues across Citrix platforms.
- Manage and optimise Citrix policies, profiles, and user experience.
- Collaborate with architecture and engineering teams to design and implement Citrix solutions.
- Support patching, upgrades, and migrations of Citrix components.
- Both proactive and reactive problem record progression and root cause analysis.
- Pro-active approach towards defect management resolutions as part of technical assurance activities.
- Confidence in working with internal and cross capability teams alongside account and customer engagement.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
Essential Skills & Experience
- Proven experience within a Third Line Support role
- Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM).
- Experience with Windows Server, Active Directory, Group Policy, and FSLogix.
- Strong understanding of ITIL processes and enterprise support models.
- Operations – VMWare, HyperV, XenServer, Invanti
- Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt).
- Analytics, specifically Systrack / Nexthink (Non Essential – training provided).
- Strong knowledge of Microsoft based operating systems, including Windows 10 & Win11
Desirable Qualifications
- Citrix Certified Expert – Virtualisation (CCE-V) or equivalent.
- Microsoft certifications (e.g., MCSA, MCSE).
- Exposure to cloud platforms (Azure, AWS) and hybrid environments.
- 2+ Years experience working within a third line support environment
About you
- Candidates looking to develop their careers within DXC, with a drive to learn
- Passionate about technology.
- Natural problem solver.
- Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements.
What We Will Do For You
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
Still reading? We’d love to hear from you — apply today.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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Third Line Citrix Engineer employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Citrix Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at DXC or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your Citrix knowledge. Make sure you can confidently discuss your experience with XenApp, XenDesktop, and other relevant technologies. We want to see your passion for problem-solving!
✨Tip Number 3
Showcase your soft skills! Being a natural problem solver is great, but don’t forget to highlight your ability to work in a team and communicate effectively. We love candidates who can collaborate and keep the customer’s needs front and centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at DXC. Don’t miss out on this opportunity!
We think you need these skills to ace Third Line Citrix Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Third Line Citrix Engineer role. Highlight your experience with Citrix technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our team. Let us know why you’re the perfect fit for StudySmarter!
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical expertise, especially with Citrix Virtual Apps and Desktops. We love seeing specific examples of how you've tackled complex issues in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DXC Technology
✨Know Your Citrix Stuff
Make sure you brush up on your knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, and NetScaler. Be ready to discuss specific scenarios where you've successfully resolved complex issues in these areas. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to drive solutions while keeping customer needs at the forefront.
✨Understand ITIL Processes
Since a strong understanding of ITIL processes is essential for this role, be prepared to discuss how you've applied these principles in your previous positions. Highlight any experiences where you've improved service management or contributed to defect management resolutions.
✨Be Ready for Team Collaboration
This role involves working closely with architecture and engineering teams, so be ready to talk about your experience collaborating with cross-functional teams. Share examples of how you've communicated effectively and contributed to team success, especially in an Agile environment.
