At a Glance
- Tasks: Provide top-notch application support and resolve software issues for a major client.
- Company: Join DXC Technology, a leading IT services company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible benefits tailored to you.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Make a real impact by solving technical challenges in a dynamic environment.
- Qualifications: 2-5 years in application support and strong SQL Server skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.
You will work as a front-line technical engineer responsible for:
- Resolving software issues, monitoring performance, and performing root cause analysis.
- Performing early morning health checks to ensure applications are operational before users log in.
- Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications.
- Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA.
- Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments.
- Actively tracking application health using performance management tools, log files, and automated alerts.
- Investigating Windows Event Viewer and application logs to identify root causes of errors.
- Collaborating with application engineers and liaising with the client regularly.
Requirements:
- 2–5 years of experience in application support, systems administration, or IT service desk.
- Windows-based application support experience.
- Strong proficiency in SQL Server 2016+.
- ServiceNow or related ITSM tool knowledge.
- Dynatrace or other monitoring tools.
- Understanding of cloud platforms and basic programming integrations.
- ITIL V4 Foundation Certification.
- Microsoft certifications (e.g., Vendor-specific CRM/ERP certifications).
Security Clearance
Due to security clearance requirements, candidates must be: UK National / British passport holder.
Benefits:
- 25 days holiday (with options to increase).
- Pension.
- Life Insurance.
- Health Insurance.
- Travel Insurance.
- Store vouchers and discounts.
- Flexible benefits tailored to you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
