Team Manager - Insurance

LOCATION: Remote (UK Based)

TYPE: Permanent, Full-time (37.5 hours per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously known as the London Market Joint Ventures, we have operated in the London Market (Lloyd’s and Company) for over 20 years, across both insurance and reinsurance business. Processing over £101 billion in premium and claims transactions, we are building a new digital platform and services to help customers move transactions and money through the processing lifecycle more efficiently freeing up time for innovation and higher-value activities.

Job Overview

We have a fantastic opportunity for an individual with strong operational understanding. The Team Manager is responsible for achieving production targets through the smooth and efficient operation of their team. This role requires strong leadership, interpersonal, and customer relationship skills, alongside excellent organisation and prioritisation abilities. You will need to adapt to changing demands and ensure all work meets agreed service levels for quality and turnaround times. Full training will be provided on all required insurance documentation and systems.

What you will be doing

• Forecast workloads and resource requirements using ControliQ methodology to drive performance improvement
• Maintain accurate records of time allocation and diverted activities
• Monitor in-day performance against work plans
• Manage workflow by distributing work effectively and reprioritising where needed
• Produce and maintain a balanced capacity plan aligned to business needs
• Collaborate with colleagues to resolve capacity challenges
• Support quality, control, and compliance standards, including ISAE audit controls
• Conduct regular 1:1s and performance reviews (PDRs)
• Coach and develop team members, identifying and addressing training needs
• Manage absence in line with company policy
• Deliver team briefings on daily, weekly, and monthly priorities
• Build and maintain strong relationships with internal and external customers
• Support change and innovation initiatives

We're looking for people who have

• Experience managing a team (insurance/London Market experience desirable)
• Strong numeracy, verbal, and written communication skills
• Proficiency in Microsoft Office (including Outlook)
• High attention to detail and accuracy
• Strong organisational and time management skills
• Ability to work independently and collaboratively
• Excellent customer service skills
• Strong influencing and negotiation abilities
• A proactive mindset with a focus on continuous improvement
• Ability to work under pressure and meet deadlines
• A track record of delivering customer satisfaction

Concerned you don’t meet every single requirement? At Velonetic, we are committed to building a diverse and inclusive workforce. If you’re excited about this role but don’t meet every criterion, we still encourage you to apply—you may be the right fit for this or another opportunity.

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, including a structured induction programme, tailored job training, mentoring, and support for relevant professional qualifications.

Our Culture

At Velonetic, we lead with care and compassion. We are continuously evolving our approach to equality, diversity, and inclusion to ensure everyone feels valued and supported. We aim to foster a high-performing, innovative, and forward-thinking workplace.

Employee Benefits

We offer a competitive remuneration package with flexible benefits, including:

• Option to buy/sell annual leave
• Private medical insurance
• Dental and travel insurance
• Access to “Perks at Work” (discounts on shopping, holidays, restaurants, and more)

DXC Recruitment Team manages all applications on behalf of Velonetic and will support candidates throughout the recruitment and onboarding process. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.