At a Glance
- Tasks: Lead strategic supplier relationships and ensure top-notch performance for a key client.
- Company: Join DXC Technology, a leader in diverse and inclusive teams.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Make a real impact in a dynamic BPO environment while enhancing client satisfaction.
- Qualifications: Experience in managing complex supplier relationships and strong commercial acumen required.
The predicted salary is between 70000 - 90000 € per year.
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi‑supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire‑to‑retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long‑term account value.
Location - London Hybrid
This position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness.
Strategic Supplier Leadership- Build, govern, and evolve high‑impact partner relationships aligned to client business priorities and DXC strategic objectives.
- Drive a performance‑led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution.
- Act as a senior escalation point for all things partner/supplier.
- Identify and shape upsell and cross‑sell opportunities in collaboration with Sales and Client Partners.
- Translate partner capability into account growth and competitive advantage.
- Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting.
- Balance client value, partner viability, and DXC profitability.
- Contribute to account strategy, planning, and governance at an executive level.
- Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Lead across delivery, commercial, and functional teams to ensure a cohesive, high‑quality client experience.
- Influence in complex, matrixed environments.
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands‑on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi‑supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply‑chain dynamics.
- Analytical and insight‑driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
- Bachelor’s degree or equivalent professional experience.
- Demonstrated success in senior client‑facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. DXC is an EOE. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, disability, or veteran status.
Supply Chain - Supplier Relationship Manager employer: DXC Technology
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through our diverse and inclusive teams, where every voice is valued, and opportunities for professional development are abundant. Join us to lead strategic supplier relationships in a hybrid environment, where your expertise will directly contribute to meaningful client outcomes and long-term success.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain - Supplier Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain and HR sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their business priorities and how you can contribute to their success. Tailor your responses to highlight your experience in managing supplier relationships and driving performance.
✨Tip Number 3
Showcase your commercial acumen! Be ready to discuss how you've optimised margins and managed financial performance in previous roles. Use specific examples to demonstrate your ability to balance client value with partner viability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that dream job!
We think you need these skills to ace Supply Chain - Supplier Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing supplier relationships and BPO environments. We want to see how your skills align with the role, so don’t hold back on showcasing your strategic delivery expertise!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and optimise margins. Use numbers and examples to illustrate your impact – we love a good success story!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DXC Technology
✨Know Your Partners
Before the interview, research the company's key partners and their roles in the BPO landscape. Understanding their strengths and weaknesses will help you discuss how you can enhance these relationships and drive performance.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L ownership and margin optimisation. Bring specific examples of how you've managed financial performance in previous roles, as this will demonstrate your ability to balance client value and profitability.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in complex, multi-vendor environments. Think of scenarios where you've successfully mitigated risks or resolved issues with suppliers, and be ready to share these stories.
✨Communicate with Confidence
As a potential senior representative, your communication skills are crucial. Practice articulating your thoughts clearly and confidently, especially when discussing strategic initiatives or influencing stakeholders. This will show your capability to lead in a matrixed environment.
