Solution Consultant (ServiceNow)

As a ServiceNow Solution Consultant, you will be responsible for leading scoping and design of the development and implementation activities across client projects to deliver world-class ServiceNow based solutions. The Solution Consultant will be able to position themselves as a trusted advisor within medium to large enterprise customers for ServiceNow.

You must analyze problem statements, business requirements and their correct technical implementation solutions using industry best practices. You will work closely with sellers, engagement leads, project managers, and business analysts to guide the design through to implementation start whilst ensuring risk and quality standards are adhered to.

Strong ServiceNow knowledge combined with strong business consulting skills that can be used to understand customer ambitions and position DXC ServiceNow solutions will be key to being successful in this role.

What does the job involve?

• Lead the solutioning of opportunities including writing the proposals, leading the oral engagement, liaising with finance/legal/compliance etc on the contract and handing over to delivery.
• Support sales team with new prospects: initial meetings, demos, solution positioning.
• Support the formal sales process, RFI & RFP responses with responsibility for the overall ServiceNow solution.
• Provide expert advice to clients and internal teams on the ServiceNow application and how this can be used to address business problems.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community, and other resources.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.
• Build constructive, working relationships with DXC’s global network of ServiceNow resources.
• Contribute to the development of DXC’s ServiceNow based product roadmap.
• Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company.

What do I need to succeed?

• Proven experience in consulting/professional services and technical delivery.
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect.
• Ability to work at all different levels from a simple demo of platform capability up to having a transformation discussion with C-Level stakeholders.
• Ability to influence and develop new solutions or offerings leveraging platform capabilities to drive new business value that can be promoted and sold into relevant sector customers.
• Ability to work individually or as part of a team on proposals and customer engagements.
• Ability to work with other service lines in DXC (modern workplace, platform X, AMS, Cloud etc.) to provide a transformational solution which has ServiceNow as an integral key component.
• Ability to provide education and training bootcamps to pre-sales or delivery resources on certain specialist topics. This is a nice to have and will be once a year type of activity.
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments.
• Understanding of common business analysis techniques and approaches.
• Experience of agile and traditional software and project methodologies.
• Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach.
• Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities.

Other Qualifications

• Strong communication skills to communicate with customers, support personnel, and management.
• Strong creative thinking, problem-solving, planning, time-management, and organization skills to balance and prioritize work.
• Strong human relations skills to select, develop, mentor, discipline, and reward employees.
• Ability to create and maintain formal and informal networks.
• Ability to lead and work in a team environment.
• To be able to provide a credible demonstration of ServiceNow.
• Certified ServiceNow System Administrator.
• Willingness to travel.

You will need to have the ability to work from home and to travel to client locations for meetings and workshops or work on client sites for periods where required.

What’s in it for me?

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and the ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge, and creativity to ensure everyone succeeds in the provision of high quality, leading-edge ServiceNow solutions.

About the company

DXC Technology is an American multinational information technology services and consulting company headquartered in Ashburn, Virginia.

#J-18808-Ljbffr