Service Desk Agent

Job Description:

Service Desk Agent

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognize that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernize operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.

Essential Requirements:

• Attention to detail

• Strong Customer Service Experience

• Good communication skills to communicate with support personnel, customers, and managers

• One or more years of experience with computer systems or computer security background

• Good organization skills to balance and prioritize work, and multitask

• Good analytical and problem-solving skills to troubleshoot systems problems

• Ability to work independently and as part of a team

• Ability to be dynamic across business needs

Preferred Skills:

• Experience using Incident Management Toolsets

• Experience with MS Office Products

• ITIL Preferred

• Virtual working environment

Benefits:

• Competitive Salary

• 25 days holidays

• Shift rotation – (Monday to Friday 7am – 7pm)

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Attention to detail

• Strong Customer Service Experience

• Good communication skills to communicate with support personnel, customers, and managers

• One or more years of experience with computer systems or computer security background

• Good organization skills to balance and prioritize work, and multitask

• Good analytical and problem-solving skills to troubleshoot systems problems

• Ability to work independently and as part of a team

• Ability to be dynamic across business needs

Preferred Skills:

• Experience using Incident Management Toolsets

• Experience with MS Office Products

• ITIL Preferred

• Virtual working environment

• Competitive Salary

• 25 days holidays

• Shift rotation – (Monday to Friday 7am – 7pm)

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.