Senior Support Analyst

Job Description Job Description DXC’s Insurance Software and BPS business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services. DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide. Role Summary Senior Support Analyst To support DXC’s XFI insurance software implemented across London Market, General and Health insurance markets. The support team support sits across an international footprint, with clients opting for either dedicated or non-dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s and help develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring and training to team members and to support the role of the Support manager when required. Essential Job Functions Contribute to software development projects by writing, testing, and debugging code, with an emphasis on complex and critical components Collaborate with team members to meet project requirements, actively participating in design and code reviews Provide technical expertise and support to team efforts, acting as a subject matter expert in specific domains Assist in solving complex technical challenges, researching and proposing solutions Participate in defining software requirements and specifications Debug and troubleshoot production issues, working closely with operations and support teams Contribute to the assessment and adoption of new technologies and best practices Mentor junior team members, providing guidance and knowledge sharing Basic Qualifications Bachelor\’s degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience relevant industry experience relevant software engineering experience Proficiency in 1 or more software languages and development methodologies Strong programming and debugging skills Familiarity with software development practices and methodologies Strong problem-solving skills Good team collaboration and communication abilities Willingness to take ownership of complex technical challenges Other Qualifications Advanced degree in a related field is a plus Relevant certifications or training a plus What We Can Do For You Competitive compensation Pension scheme DXC Select – (benefits package) Perks at Work DXC incentives DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at DXC Technology by 2x Sign in to set job alerts for “Senior Support Analyst” roles. Senior Business Applications Analyst – Voyager – REMOTE (UK) Reading, England, United Kingdom 1 week ago Business Analyst Digital education remote City Of London, England, United Kingdom £40,000.00-£60,000.00 3 weeks ago Business Analyst – Transformation – Midlands/Remote Business Analyst- Professional Service Automation Greater London, England, United Kingdom 1 day ago London, England, United Kingdom 6 days ago City Of London, England, United Kingdom 1 week ago Business Analyst/ Consultant (UK- Based, Remote) (Remote) High Wycombe, England, United Kingdom 4 weeks ago Leicestershire, England, United Kingdom 3 weeks ago Business Analyst (Former Athletes and Veterans) UiPath Business Analyst – DV & NPPV3 Cleared City Of Bristol, England, United Kingdom £80,000.00-£90,000.00 2 weeks ago London, England, United Kingdom 1 week ago Milton Keynes, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr