At a Glance
- Tasks: Provide top-notch application support and optimise system performance for major clients.
- Company: Join DXC Technology, a global leader in IT services and innovation.
- Benefits: Enjoy flexible benefits, professional development, and 25 days holiday.
- Other info: Dynamic team environment with opportunities for mentoring and career growth.
- Why this job: Make a real impact while working with cutting-edge technology in a hybrid role.
- Qualifications: 5+ years in application support, strong analytical skills, and Microsoft certifications preferred.
The predicted salary is between 45000 - 52413 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
The Senior Application Support Engineer Role
We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The role includes:
- Optimizing system performance
- Resolving complex production bugs
- Mentoring junior staff
Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO. Engage in and provide support for transition/transformation efforts. Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an ongoing basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).
Responsibilities include:
- Performing early morning checks to ensure applications are healthy before the users log in
- Monitoring, diagnosing and resolving technical issues related to Windows desktop and server-based applications
- Planning and executing application upgrades, security patching, and impact analysis across Production and Non-Production environments
- Implementing monitoring and continual service improvement to reduce ticket volume and optimize system reliability
- Providing guidance, training, and technical coaching to junior analysts
- Investigating Windows Event Viewer and Application log analysis to identify root causes of application errors
- Collaborating closely with other application engineers in the team as well as liaising with the client on a regular basis
Requirements:
- 5 or more years of experience in application support, systems administration, or IT service desk environment
- Advanced analytical problem-solving and root-cause analysis
- Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable
- Understanding of ServiceNow or related ITSM tool
- Windows-based Applications experience
- Advanced SQL skills in SQL Server and knowledge of SSRS
- Understanding of operating systems, cloud platforms and basic programming integrations
- Experience of Dynatrace or other monitoring tools
- Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable
Benefits
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
