At a Glance
- Tasks: Provide top-notch application support and optimise system performance for a major client.
- Company: Join DXC Technology, a leading IT services company with a global presence.
- Benefits: Enjoy flexible benefits, including health insurance, 25 days holiday, and professional development opportunities.
- Other info: Hybrid working model with a focus on collaboration and inclusivity.
- Why this job: Make a real impact in a dynamic environment while mentoring junior staff and solving complex issues.
- Qualifications: 5+ years in application support, strong analytical skills, and excellent communication abilities.
The predicted salary is between 45000 - 55000 £ per year.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
Clearance: High Level Clearance required
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
Working Pattern
- Hybrid — up to 3-4 days on site per week
- Rotating shifts: 7am–3pm / 9:30am–5:30pm
- Potential for out-of-hours on-call support
The Senior Application Support Engineer Role
We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.
Responsibilities
- Performing early morning checks to ensure applications are healthy before the users log in.
- Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
- Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.
- Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.
- Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.
- Provide guidance, training, and technical coaching to junior analysts.
- Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
- Create and update 'how to guides' and knowledge base articles for common fixes and internal processes.
- Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
- Work together with the applications team to identify and implement continual service improvement activities.
Key Skills
- 5 or more years of experience in application support, systems administration, or IT service desk environment.
- Advanced analytical problem-solving and root-cause analysis.
- Capability to thrive in high-pressure, live production environments.
- Excellent communication skills and the ability to work in a team-oriented environment.
- Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.
- Understanding of ServiceNow or related ITSM tool.
- Windows-based Applications experience.
- Advanced SQL skills in SQL Server and knowledge of SSRS.
- Active Directory.
- Understanding of operating systems, cloud platforms and basic programming integrations.
- Experience of Dynatrace or other monitoring tools.
- Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable.
Benefits
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Senior Application Support Engineer employer: DXC Technology
At DXC Technology, we pride ourselves on being a leading independent IT services company that values innovation and collaboration. Our hybrid work model in the Reading area allows for a balanced approach to work-life integration, while our comprehensive benefits package, including development investment and flexible holiday options, supports your personal and professional growth. Join us to be part of an inclusive culture where your contributions are recognised and you can thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at DXC or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with application support and problem-solving. Practice common interview questions and scenarios related to the role.
✨Tip Number 3
Showcase your soft skills! Communication and teamwork are key in this role. Be ready to share examples of how you've collaborated with others and mentored junior staff in previous positions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the DXC team.
We think you need these skills to ace Senior Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Application Support Engineer role. Highlight your relevant experience in application support and any specific skills that match the job description, like your knowledge of ITIL or SQL.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at DXC Technology. Mention your passion for problem-solving and how you thrive in high-pressure environments.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. If you have experience with Windows-based applications or monitoring tools like Dynatrace, make sure to mention these as they’re key for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at DXC Technology
✨Know Your Stuff
Make sure you brush up on your application support knowledge, especially around Windows-based applications and SQL. Be ready to discuss specific technical issues you've resolved in the past, as this will show your problem-solving skills and experience.
✨Showcase Your Communication Skills
Since this role involves mentoring junior staff and collaborating with clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex technical information to non-technical stakeholders.
✨Demonstrate Your Team Spirit
Highlight your ability to work in a team-oriented environment. Think of instances where you've collaborated with others to improve service delivery or resolve issues, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like troubleshooting a critical application issue under pressure. Practise your thought process and how you would approach these situations, focusing on your analytical skills and adherence to ITIL best practices.
