At a Glance
- Tasks: Provide application support and enhancements for insurance software solutions using SQL Server.
- Company: Join DXC Technology, a leading global IT services company with a collaborative culture.
- Benefits: Enjoy career development opportunities, flexible work arrangements, and a supportive team environment.
- Other info: Be part of an inclusive workforce that values connections and community.
- Why this job: Make a real impact in the insurance industry while developing your technical and business skills.
- Qualifications: Strong SQL Server experience and a passion for problem-solving in client-facing roles.
The predicted salary is between 51750 - 63250 £ per year.
Location: UK Based
Type: Permanent, Full Time (37.5 hours per week)
Role Summary
As a Senior Application Support Analyst (SQL / Insurance Systems) you will be working within an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients. The role involves providing application support, issue investigation, system enhancements, release activities, and service delivery support, while ensuring high levels of customer satisfaction and adherence to contractual SLAs.
Working with SQL Server and DXC application tools, you will be investigating issues, developing and deploying fixes, supporting software enhancements, and contributing to the successful delivery of client solutions. You will play a key role in investigating complex issues, delivering system enhancements, and supporting the successful operation of mission-critical insurance applications.
Key Responsibilities
- Providing application and database support for insurance software solutions, ensuring service levels and client expectations are consistently met.
- Investigating, designing, developing, testing, and deploying fixes and enhancements using SQL Server and DXC application tools.
- Supporting the end-to-end delivery lifecycle, including requirements analysis, documentation, testing, release management, and deployment activities.
- Building effective relationships with clients and stakeholders, delivering clear communication and high levels of customer service.
- Mentoring and supporting team members, contributing to service improvement initiatives, and assisting with operational management activities.
- Participating in support rotas, client meetings, service reviews, and other business-as-usual support functions.
- Working closely with development, QA, service delivery, and client teams to ensure effective operational support and continuous service improvement.
- Supporting incident management, problem resolution, and enhancement delivery in line with agreed service commitments and project objectives.
Essential Skills & Experience
- Strong SQL Server development and support experience, including investigating issues, designing solutions, developing fixes, and supporting deployments.
- Minimum 2 years' SQL Server experience, including database development and support.
- Experience or exposure to insurance industry practices and/or insurance systems.
- Experience in application support, systems analysis, business analysis, or similar client-facing technical roles.
- Strong analytical and problem-solving skills, with the ability to investigate issues and deliver effective solutions.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaboratively within a client-facing environment.
- Proven track record of investigating technical issues and delivering effective solutions.
- Self-motivated, proactive, and customer-focused, with a commitment to delivering high-quality service.
- Willingness and ability to travel to client sites when required.
Desirable Skills & Experience
- Experience working within the insurance industry.
- Experience supporting enterprise-scale business applications.
- Knowledge of Software Development Lifecycle (SDLC) methodologies and ITIL practices.
- Experience with data analysis, reporting, and programming.
- Experience presenting to clients and senior stakeholders.
- Understanding of database structures, system integrations, and application support processes.
- Experience working within software support, software development, or business systems environments.
Why Join DXC?
- Work with leading insurance clients across multiple markets and business sectors.
- Develop both technical and business expertise within a specialised industry.
- Join a collaborative, supportive, and experienced team environment.
- Access ongoing career development and progression opportunities within a global technology organisation.
DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Senior Application Support Analyst (SQL / Insurance Systems) employer: DXC Technology
DXC Technology is an exceptional employer that prioritises diversity and fosters a positive work environment, making it an ideal place for a Strategic PMO Leader. With a strong commitment to employee growth and development, the company offers numerous opportunities for professional advancement while working in the dynamic landscape of the United Kingdom. Join a team that values collaboration and excellence in project delivery, ensuring your contributions are recognised and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Analyst (SQL / Insurance Systems)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like DXC Technology). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like DXC Technology. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Application Support Analyst (SQL / Insurance Systems)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at DXC Technology.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at DXC Technology. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at DXC Technology
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at DXC Technology to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at DXC Technology, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding DXC Technology's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
