At a Glance
- Tasks: Provide top-notch application support and optimise system performance for major clients.
- Company: Join DXC Technology, a global leader in IT services with a collaborative culture.
- Benefits: Enjoy flexible benefits, 25 days holiday, and opportunities for professional development.
- Other info: Hybrid work model with excellent career growth and community-focused environment.
- Why this job: Make a real impact by solving complex issues and mentoring junior staff.
- Qualifications: 5+ years in application support, strong analytical skills, and relevant certifications.
The predicted salary is between 45000 - 52413 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
The Senior Application Support Engineer Role
We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home. The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.
- Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.
- Engage in and provide support for transition/transformation efforts.
- Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an ongoing basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).
- Perform early morning checks to ensure applications are healthy before the users log in.
- Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
- Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.
- Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.
- Provide guidance, training, and technical coaching to junior analysts.
- Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
- Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
5 or more years of experience in application support, systems administration, or IT service desk environment.
- Advanced analytical problem-solving and root-cause analysis.
- Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.
- Understanding of ServiceNow or related ITSM tool.
- Windows-based Applications experience.
- Advanced SQL skills in SQL Server and knowledge of SSRS.
- Active Directory.
- Understanding of operating systems, cloud platforms and basic programming integrations.
- Experience of Dynatrace or other monitoring tools.
- Strong working knowledge of ITIL service management processes.
- ITIL V4 Foundation Certification is desirable.
Benefits
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Application Support Engineer in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology!
✨Direct Apply to DXC Technology
Let's not forget to apply directly through the DXC Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Senior Application Support Engineer in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
