At a Glance
- Tasks: Provide advanced 3rd and 4th line support across various IT infrastructures.
- Company: Join DXC Technology, a leader in Enterprise IT solutions.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Exciting projects with excellent career advancement potential.
- Why this job: Be part of a dynamic team enhancing critical public sector IT services.
- Qualifications: Strong technical skills in Windows Server, Hyper-V, and networking required.
The predicted salary is between 50000 - 65000 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
The Infrastructure Support Specialist plays a critical role within a high-performance, fast-paced Enterprise IT environment that supports a major public sector client. The role demands a deep technical understanding of On-Premise datacentre solution implementation and performance optimisation across server, storage, and networking.
Daily duties include:
- Performance monitoring
- Patch management
- Capacity planning
- Image deployment
- System builds
- BAU operational support
- Proactive identification of risks and service improvements
The role requires an individual who can confidently operate in controlled datacentre environments, managing configuration changes, cabling, hardware replacements, and environmental troubleshooting to ensure maximum service uptime. Responsibilities include delivering excellent 3rd/4th line support across Server, Storage, Networking, and Desktop environments, and managing complex project delivery.
Key responsibilities include:
- Manage and support Windows Server, Storage, Hyper-V, Clustering, HCI platforms, backups, and monitoring systems
- Troubleshoot issues across servers, storage, virtual machines, authentication
- Support enterprise networking across Extreme, Cisco, Dell, and HPE switching, including configuration and fault resolution
- Assist with Juniper and Palo Alto firewall environments and resolve network issues
- Maintain DNS, DHCP, and domain communication services across multi-network
- Contribute to infrastructure and network projects, upgrades, and continuous ITIL practices
Strong experience with:
- Windows Server 2016/2019/2022, including OS installation, configuration, Active Directory fundamentals, Group Policies, DNS
- Hyper-V environments, including cluster management, system builds, virtual networking, and troubleshooting
- VMware ESXi and vCenter Server
- Microsoft Storage Spaces Direct, with experience in performance monitoring, optimisation, and capacity planning
- HCI and converged infrastructure platforms
- Systems management tools including RDS, WSUS, SCCM, SCOM
Ability to diagnose complex network issues impacting servers, storage, virtual machines, authentication paths, and workstation connectivity. Solid understanding of networking fundamentals: VLANs, trunking, routing.
Experience with Azure Cloud and/or Oracle Cloud platforms for hybrid environments is beneficial. Industry certifications such as CCNA/CCNP for networking or relevant vendor certifications are preferred.
Experience using monitoring or orchestration tools for network or infrastructure automation (PowerShell, Python, Ansible, or similar) is also advantageous.
