At a Glance
- Tasks: Provide on-site tech support for desktops, laptops, and conference rooms.
- Company: Join a leading tech team at AWE Aldermaston and Reading Green Park.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic work environment with chances to learn and advance your career.
- Why this job: Be the go-to tech hero, solving problems and supporting VIPs.
- Qualifications: Hands-on experience with hardware and software troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
Deliver on-site end-user support across desktop/laptop devices, break/fix repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model.
Location, Working Pattern, Security & Compliance
- Primary work location: AWE Aldermaston, with rotational coverage at Reading Green Park
- Occasional travel to remote sites to install or replace equipment
- Standard working hours: 07:00–17:30 (9-day fortnight, shift-dependent)
- Occasional out-of-hours work to support VIP or high-profile events
- Role is based on a nuclear-licensed site in the Reading area
- Security clearance required: SC to start, with eligibility for DV (or DV as standard depending on assignment)
Key Responsibilities
- End-User Compute (EUC)
- Diagnose and resolve desktop/laptop incidents including rebuilds and break/fix repairs
- Troubleshoot Windows client OS
- Perform limited software troubleshooting
- Support endpoint encryption and WSUS updates
- Administer Active Directory and assist with SCCM deployments
- Staff the Tech Bar for walk-in support
- Hardware Build
- Build standard and non-standard desktops; refurbish devices for deployment
- Perform warranty and non-warranty repairs
- Manage break/fix stock and asset records
- Maintain accurate device and print asset records; complete periodic audits
- Document and improve processes; maintain team SharePoint
- Printing / Managed Print Services (MPS)
- Maintain networked HP multifunction printers and manage consumables
- Manage customer PUK code access
- Prepare, test, and install new print devices
- Support print fleet optimisation and audits
- Tech Bar & Front-of-House Service
- Provide walk-in support including loan devices, triage, software help, new starters, and orders
- Ensure excellent customer communication and effective back-office completion
- Conference Rooms, VIP & Events
- Manage 250+ conference rooms and conduct assurance visits
- Liaise with AV suppliers for incident resolution and design requirements
- Respond to last-minute VIP support requests
- Networking (Foundational)
- Perform CAT5 and fibre network patching
- Provide hands-and-eyes support to suppliers
- Ticketing, SLAs & Communication
- Maintain clear ticket updates and resolution notes
- Resolve within SLA or elevate appropriately
- Keep users informed throughout the lifecycle
- Projects (when assigned)
- Coordinate small refresh or deployment projects
- Act as point of contact for leadership and customer service managers
Essential Skills & Qualifications
- Strong EUC hardware knowledge and hands-on break/fix experience (HP/Lenovo/Dell)
- Experience supporting HP multifunction printers
- Proficiency with Windows OS and Microsoft applications
- Solid PC and peripheral hardware knowledge
- Experience with ITSM processes and SLA adherence
Desirable Skills & Certifications
- ITIL Foundation
- SCCM knowledge
- Microsoft and CompTIA certifications (A+, Network+, MCP)
Behaviours
- Service excellence mindset; structured and methodical approach
- Team-oriented; promotes collaboration and knowledge sharing
- Professional, positive, proactive, calm under pressure
- Politically aware, reliable, and conscientious
- Continuous service improvement mindset
End User Support Specialist (Aldermaston/Green Park) in Reading employer: DXC Technology
At AWE, we pride ourselves on being an exceptional employer, offering a dynamic work environment at our Aldermaston and Green Park locations. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that values service excellence and teamwork. With competitive benefits and the chance to work on high-profile projects in a secure, innovative setting, we provide a meaningful and rewarding career for our End User Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Specialist (Aldermaston/Green Park) in Reading
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT support. Chatting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to connect with hiring managers and recruiters. A friendly message can go a long way in getting your foot in the door!
✨Tip Number 3
Prepare for interviews by practising common questions related to end-user support. Show off your troubleshooting skills and be ready to discuss your hands-on experience with hardware and software.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles we have available, including the End User Support Specialist position.
We think you need these skills to ace End User Support Specialist (Aldermaston/Green Park) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop/laptop support and break/fix repairs. We want to see how your skills match up with the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about end-user support and how your previous roles have prepared you for this position. We love seeing enthusiasm and a personal touch!
Show Off Your Technical Skills:Be specific about your technical skills in your application. Mention your experience with Windows OS, Active Directory, and any relevant certifications. We’re looking for someone who knows their stuff, so let us know what you bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, we love seeing candidates who take that extra step to connect with us directly.
How to prepare for a job interview at DXC Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, especially brands like HP, Lenovo, and Dell. Be ready to discuss your hands-on experience with break/fix repairs and troubleshooting Windows OS issues.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user support, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or VIP requests, showcasing your calmness under pressure.
✨Familiarise Yourself with the Tools
Get to grips with tools like Active Directory, SCCM, and ticketing systems. If you have experience with ITSM processes, be sure to highlight that, as it shows you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about how you would approach common issues, like managing a malfunctioning printer or supporting a last-minute VIP event, and be ready to explain your thought process.
