At a Glance
- Tasks: Provide application support, resolve software issues, and monitor performance for a major client.
- Company: Join DXC Technology, a leading IT services company with a collaborative culture.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible benefits tailored to you.
- Other info: Hybrid work model with excellent career growth opportunities and a supportive team environment.
- Why this job: Make a real impact by solving technical issues and supporting innovative applications.
- Qualifications: 2-5 years in application support, strong SQL skills, and knowledge of ITSM tools.
The predicted salary is between 35000 - 45000 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
Location: Hybrid — Reading area (3-4 days on site per week)
Type: Full-time, Permanent
About DXC Technology
DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.
We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client.
You will work as a front-line technical engineer responsible for:
- Resolving software issues
- Monitoring performance
- Performing root cause analysis
Additional details:
- Hybrid — up to 3-4 days on site per week
- Rotating shifts: 7am–3pm / 9:30am–5:30pm
- Potential for out-of-hours on-call support
- Performing early morning health checks to ensure applications are operational before users log in
- Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
- Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
- Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
- Actively tracking application health using performance management tools, log files, and automated alerts
- Investigating Windows Event Viewer and application logs to identify root causes of errors
- Collaborating with application engineers and liaising with the client regularly
Requirements:
- 2–5 years of experience in application support, systems administration, or IT service desk
- Windows-based application support experience
- Strong proficiency in SQL Server 2016+
- ServiceNow or related ITSM tool knowledge
- Dynatrace or other monitoring tools
- Understanding of cloud platforms and basic programming integrations
- ITIL V4 Foundation Certification
- Microsoft certifications (e.g., Vendor-specific CRM/ERP certifications)
Security Clearance
Due to security clearance requirements, candidates must be: UK National / British passport holder
Benefits:
- 25 days holiday (with options to increase)
- Pension
- Life Insurance
- Health Insurance
- Travel Insurance
- Store vouchers and discounts
- Flexible benefits tailored to you
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Application Support Engineer SQL in Reading employer: DXC Technology
DXC Technology is an exceptional employer that prioritises diversity and fosters a positive work environment, making it an ideal place for a Strategic PMO Leader. With a strong commitment to employee growth and development, the company offers numerous opportunities for professional advancement while working in the dynamic landscape of the United Kingdom. Join a team that values collaboration and excellence in project delivery, ensuring your contributions are recognised and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer SQL in Reading
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology!
✨Direct Apply to DXC Technology
Let's not forget to apply directly through the DXC Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Engineer SQL in Reading
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
