At a Glance
- Tasks: Provide top-notch application support and resolve software issues for a major client.
- Company: Join a dynamic tech team in a hybrid work environment.
- Benefits: Enjoy 25 days holiday, health insurance, and flexible benefits tailored to you.
- Other info: Great career growth opportunities and a collaborative team culture.
- Why this job: Make a real impact by enhancing application performance and user experience.
- Qualifications: 2-5 years in application support with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client. You will work as a front‑line technical engineer responsible for resolving software issues, monitoring performance, and performing root‑cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.
Location: Hybrid — Reading area (3‑4 days on site per week).
Employment Type: Full‑time, Permanent.
Security Clearance: High‑level clearance required. Candidates must be UK National / British passport holder, single nationality, and have resided in the UK for a minimum of 10 years.
Working Pattern: Hybrid — up to 3‑4 days on site per week. Rotating shifts: 7 am–3 pm / 9:30 am–5:30 pm. Potential for out‑of‑hours on‑call support.
Key Responsibilities:- Perform early morning health checks to ensure applications are operational before users log in.
- Monitor, diagnose, and resolve technical issues related to Windows desktop and server‑based applications.
- Manage incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA.
- Assist in the deployment of software patches, upgrades, and configuration changes across Production and Non‑Production environments.
- Track application health using performance management tools, log files, and automated alerts.
- Investigate Windows Event Viewer and application logs to identify root causes of errors.
- Create and update knowledge base articles and “how‑to” guides for common fixes.
- Collaborate with application engineers and liaise with the client regularly.
- Identify and implement continual service improvement activities.
- 2–5 years of experience in application support, systems administration, or IT service desk.
- Strong analytical and problem‑solving abilities.
- Excellent communication skills and ability to work in a team‑oriented environment.
- Windows‑based application support experience.
- Strong proficiency in SQL Server 2016+.
- Active Directory experience.
- ServiceNow or related ITSM tool knowledge.
- Dynatrace or other monitoring tools.
- Understanding of cloud platforms and basic programming integrations.
- ITIL V4 Foundation Certification.
- Microsoft certifications (e.g., Azure Fundamentals/Administrator).
- Vendor‑specific CRM/ERP certifications.
- 25 days holiday (with options to increase).
- Comprehensive Flex benefits scheme.
- Pension.
- Life Insurance.
- Health Insurance.
- Travel Insurance.
- Investment in your development.
- Store vouchers and discounts.
- Flexible benefits tailored to you.
Application Support Engineer in Reading employer: DXC Technology
Join a dynamic team as an Application Support Engineer in the Reading area, where you will enjoy a hybrid working model that promotes work-life balance. Our company fosters a collaborative culture with a strong emphasis on employee development, offering comprehensive benefits including 25 days of holiday, health insurance, and tailored flexible benefits. With opportunities for continuous improvement and professional growth, we are committed to providing a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows applications, SQL Server, and troubleshooting techniques. We want you to shine when it comes to those tricky questions!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've diagnosed and resolved issues in the past. This will demonstrate your analytical abilities and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Engineer in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Windows applications, problem-solving skills, and any relevant certifications. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with SQL Server, Active Directory, or any monitoring tools you've used. We’re keen to see how you can tackle the challenges we face!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at DXC Technology
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows desktop and server applications. Be ready to discuss your experience with SQL Server and any monitoring tools you've used. The more you can demonstrate your knowledge, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you performed root-cause analysis or managed support requests effectively. This will show your analytical abilities and how you handle pressure.
✨Communicate Clearly and Confidently
Since this role involves liaising with clients and collaborating with engineers, practice articulating your thoughts clearly. Use simple language to explain complex issues, and be prepared to answer questions about your communication style and teamwork experiences.
✨Understand the Company Culture
Research the company’s values and work culture. Be ready to discuss how you can contribute to continual service improvement activities and align with their goals. Showing that you understand their mission will set you apart from other candidates.
