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- Tasks: Provide top-notch deskside support for tech issues in a VIP environment.
- Company: Join a dynamic IT team focused on exceptional customer service.
- Benefits: Enjoy a full-time role with flexible shifts and a supportive work culture.
- Why this job: Perfect for tech enthusiasts who love solving problems and working with people.
- Qualifications: 5+ years in IT support, strong communication skills, and a proactive attitude required.
- Other info: Must obtain UK GOV Security Clearance; Microsoft certifications are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
We are seeking a highly skilled customer-focused and enthusiastic senior deskside support engineer to join our team. The successful candidate will provide essential support to our Client at their London office location.
You will also be part of a wider IT team, providing hands on support across a wide range of technologies and environments. Day to day activity will involve troubleshooting End User Workplace equipment, including laptops, Printers, mobile devices (smart phones and tablets), applications, OS, connectivity and associated technology while offering exceptional customer service.
You will be well presented, have excellent written and spoken communication, hold a genuine interest in solving IT issues and versed in working in a VIP formal environment with over 5 years’ experience in similar support surroundings.
This is a full-time on-site permanent position working 37.5-hours per week, Monday – Friday covering either of these shift patterns 07:00 – 15:30 and 10:30 – 19:00 between core support hours of 07:00 – 19:00.
Additionally, you will support the out of core hours on call service on a 1 in 4 rota.
Key Responsibilities:
- Provide deskside support for Windows 10 / 11, Microsoft Office 365, iOS and other essential software.
- Provide bespoke support to senior stakeholders and support teams, ensuring a white-glove service experience whilst building strong relationships.
- Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to measured SLA’s and XLA’s
- IMAC’s – Installations, Moves, Additions and Changes
- Provide Remote desktop support – “LogMeIn”.
- Perform hardware diagnostic tasks.
- Intune and AD Management.
- Collaborate with cross-functional technology teams to reduce recurring issues.
- Provide smart hands support.
- Handle smartphones and portable devices for SIM card handling and provisioning.
- Support meeting room equipment including audio and video equipment.
- Act as a central point of contact for the customer.
- Perform network cabling, patching and Wi-Fi communication
- Manage stock levels.
- New User support (setup / deployment).
- Conduct end-user training.
- Maintain site process documentation and knowledgebase article management.
Requirements:
- Must have or be able to obtain UK GOV Security Clearance at SC level.
- At least 5 years’ experience in a Senior Deskside IT support role.
- Strong interpersonal skills with the ability to work effectively on an individual and team environment.
- Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
- A proactive approach and a commitment to providing excellent customer service.
Preferred Qualifications:
- Microsoft Certification (MCSE/MCSA/MCP’s), other relevant IT fields.
- Experience in managing VIP IT support in a corporate environment.
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Onsite Support Engineer - London employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Engineer - London
✨Tip Number 1
Make sure to highlight your experience in providing deskside support, especially in a VIP environment. Mention specific instances where you delivered exceptional customer service to senior stakeholders, as this will resonate with the role's requirements.
✨Tip Number 2
Familiarize yourself with the technologies mentioned in the job description, such as Windows 10/11 and Microsoft Office 365. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the position.
✨Tip Number 3
Prepare examples of how you've managed and resolved tickets using ServiceNow or similar systems. This will show your ability to meet SLAs and XLAs effectively, which is crucial for this role.
✨Tip Number 4
Since the role involves collaboration with cross-functional teams, think of times when you worked with other departments to solve recurring issues. Sharing these experiences can highlight your teamwork skills and proactive approach.
We think you need these skills to ace Onsite Support Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in deskside support, particularly with Windows 10/11 and Microsoft Office 365. Emphasize your customer service skills and any experience working in a VIP environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've provided exceptional support in previous roles.
Showcase Technical Skills: Clearly list your technical skills related to the job, such as troubleshooting hardware and software issues, managing tickets using ServiceNow, and providing remote desktop support. This will demonstrate your capability to handle the tasks required.
Highlight Interpersonal Skills: Since the role requires strong interpersonal skills, include examples of how you've successfully collaborated with teams or built relationships with stakeholders in past positions. This will show that you can thrive in a team-oriented environment.
How to prepare for a job interview at DXC Technology
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional customer service, be prepared to share specific examples of how you've provided outstanding support in previous positions. Highlight your ability to build strong relationships with clients and stakeholders.
✨Demonstrate Technical Proficiency
Familiarize yourself with the technologies mentioned in the job description, such as Windows 10/11, Microsoft Office 365, and remote desktop support tools like LogMeIn. Be ready to discuss your hands-on experience with these systems and any troubleshooting scenarios you've encountered.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Prepare to walk through how you would handle specific IT issues, especially those related to VIP support and high-pressure environments.
✨Exhibit a Proactive Attitude
The company values a proactive approach to IT support. Share instances where you took the initiative to improve processes or prevent issues before they arose. This will demonstrate your commitment to providing excellent service.
