At a Glance
- Tasks: Provide on-site desktop support and troubleshoot IT issues for end users.
- Company: Join a leading IT support team at Nissan Motor Manufacturing in Sunderland.
- Benefits: Enjoy a structured work schedule with potential for flexible hours.
- Other info: Must have a clean driving license and be comfortable working independently.
- Why this job: Be part of a dynamic team solving real-world tech problems and enhancing user experience.
- Qualifications: 3-4 years of experience in Windows support and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Onsite Desktop Support Engineer (Sunderland)
Details
- Location: Sunderland
- Type: Full-Time
- Salary: Competitive + Benefits
Essential Job Functions
- Provide technical support in infrastructure services, responding to issues and assisting in tasks
- Contribute to infrastructure projects and tasks under supervision
- Participate in the monitoring and basic troubleshooting of infrastructure systems
- Work with the team to address infrastructure-related challenges and meet departmental needs
- Support the development of infrastructure documentation, including incident logs and records
- Continue to develop and enhance technical skills
- Apply problem-solving abilities to address infrastructure issues
- Follow established best practices and standards in infrastructure service delivery
Basic Qualifications
- Bachelor\'s degree in a relevant field or equivalent combination of education and experience
- Proven work experience in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Onsite Desktop Support Engineer (Sunderland) employer: DXC Technology
At DXC Technology, we pride ourselves on being an excellent employer, offering a dynamic work environment in Sunderland where innovation and collaboration thrive. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values teamwork and communication. Join us to be part of a company that not only values your technical skills but also fosters a friendly atmosphere, ensuring you feel valued and empowered in your role as an Onsite Desktop Support Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Desktop Support Engineer (Sunderland)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DXC Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DXC Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Onsite Desktop Support Engineer (Sunderland)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DXC Technology:Your cover letter is your chance to shine! Tell us why you want to work at DXC Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DXC Technology!
How to prepare for a job interview at DXC Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
