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- Tasks: Provide on-site desktop support and troubleshoot IT issues for end users.
- Company: Join DXC Technology, a leader in IT services and consulting.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a dynamic environment where your problem-solving skills make a real impact.
- Qualifications: 3-4 years of experience in IT support and knowledge of Microsoft systems required.
- Other info: Work at Nissan Motor Manufacturing in Sunderland with flexible hours.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for customer-focused and enthusiastic senior deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
An exciting opportunity has arisen to support one of our customers in Washington, Sunderland. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).
Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.
Requirements & Responsibilities:- Fully site-based role
- Must be able to deal directly with clients in a friendly and highly confident manner
- Maintain good working relationship with key stakeholders and support teams
- Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories
- Experience with VIP support and engagement
- Troubleshoot known and unknown software issues related to Windows platforms
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
- Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams as well
- Site process documentation and knowledgebase article management, taking ownership and providing on-the-ground feedback and guidance to offshore teams
- Knowledge of current and past Microsoft windows operating systems
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
- Experience in Windows imaging techniques (Network & Local)
- Microsoft Active Directory & Azure Active Directory knowledge
- Remote desktop support tools
- Desktop/printer configurations
- Excellent interpersonal & communication skills
- Must be able to work independently and part of a team
- Experience and technical knowledge of IT, PC’s / peripherals, and their architecture
- Break fix, IMACs, Incidents, Projects
- Experience with Ticket Management
- Comfortable with liaising and working alongside 3rd Parties
- Display flexibility and the ability to manage your day effectively
- Clean Driving license
- 3 – 4 years’ experience supporting Windows environment
- Windows certification
Location: Nissan Motor Manufacturing Limited (UK), Washington Road, Sunderland, SR5 3NS
Hours Worked: 7.5 Hours, Predominantly, 08:00 - 16:00 (half hour lunch break)
Any Shift Pattern: Possible requirement to work 7.5 hour shift, between the hours of 07:00 – 18:00
Onsite Desktop Support Engineer (Sunderland) employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Desktop Support Engineer (Sunderland)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows imaging techniques. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare examples of how you've successfully resolved IT issues in previous roles. Highlighting your problem-solving skills and customer-focused approach will resonate well with the hiring team, especially since this role requires direct client interaction.
✨Tip Number 3
Showcase your interpersonal skills by practicing clear and confident communication. Since you'll be working closely with clients and stakeholders, being able to convey technical information in an understandable way is crucial.
✨Tip Number 4
Research the company culture at StudySmarter and align your values with theirs. Understanding their mission and demonstrating how you can contribute to their goals will make you a more appealing candidate.
We think you need these skills to ace Onsite Desktop Support Engineer (Sunderland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT troubleshooting. Emphasise your technical skills, especially with Microsoft Windows and 365, as well as any experience with hardware and software issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've successfully resolved IT issues and how you can contribute to the team at DXC Technology.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with clients or team members in previous roles. This could be through written reports or verbal interactions.
Highlight Team Collaboration: Mention any past experiences where you collaborated with other IT teams or stakeholders. This will demonstrate your ability to work well in a team environment, which is crucial for this position.
How to prepare for a job interview at DXC Technology
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge in detail, especially regarding Windows operating systems and Microsoft 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Excellent Communication
Since this role involves direct interaction with clients, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully communicated complex IT issues to non-technical users.
✨Highlight Your Customer Focus
Emphasise your customer service skills during the interview. Share specific instances where you went above and beyond to assist a user or resolve an issue, showcasing your enthusiasm for helping others with their IT problems.
✨Prepare for Team Collaboration Questions
Expect questions about how you work within a team. Be ready to discuss your experience collaborating with other IT support teams and how you handle feedback and guidance from colleagues, especially in a fast-paced environment.
