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- Tasks: Support clients with desktop and laptop issues, ensuring smooth tech operations.
- Company: Join DXC Technology, a people-first company with a collaborative culture.
- Benefits: Enjoy competitive pay, health perks, gym memberships, and more.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive team.
- Qualifications: Experience in desktop support and strong troubleshooting skills required.
- Other info: Flexible work environment with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At DXC Technology, we’re people first. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.
We are currently looking for a Desktop Support Engineer to support one of our clients based on-site in Southampton. This is a full-time position working a 37.5-hour week Monday to Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required. Be eligible to obtain SC Security Clearance.
Responsibilities:- Desktop / Laptop / VDI build, configuration, deployment to end users
- Software installation / deployment
- Asset and peripheral deployments
- In depth investigation into issues
- Work as part of a support team with laptop, desktop and VDI terminals support calls
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smartphone support (Android & iOS)
- VIP support
- Assisting with customer projects
- Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)
- Microsoft Windows 10, and 11 Operating Systems – Deployment, configuration, and support
- Support Microsoft Office 2016 onwards
- Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good verbal communication with an ability to communicate to all levels
- Good written communication: concise and accurate call logging, documentation, and email correspondence
- Good time management / organisational skills
- Work well as part of a team or independently
- Microsoft Windows 10 and / or 11 training, certification, and experience
- Legacy Operating Systems
- Active Directory management
- Understanding of Microsoft SCCM
- Experience of Microsoft Entra
- Experience of Trellix EPO and client-side agents
- Experience of client-side Wi-Fi configuration and troubleshooting
- Experience of Windows Security configuration
- Experience of client encryption and VPN - Trellix, BitLocker, Cisco, F5 and Zscaler
- Previous experience in a similar role
- willing to learn new skills and technologies
- Clean full driving license
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc.)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Onsite Desktop Support Engineer - Southampton employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Desktop Support Engineer - Southampton
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to desktop support. This will help you feel more confident and ready to showcase your skills when it counts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored just for you.
We think you need these skills to ace Onsite Desktop Support Engineer - Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Microsoft Windows 10 and 11, as well as any relevant troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you embody our proactive and collaborative culture. Let us know how you can contribute to our team in Southampton.
Show Off Your Communication Skills: Since good written communication is key for this role, make sure your application is clear and concise. Pay attention to your call logging and documentation examples, as we love candidates who can communicate effectively at all levels.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DXC Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10 and 11, as well as Microsoft Office 2016 onwards. Be ready to discuss your experience with software and hardware troubleshooting, and have examples at hand that showcase your skills in a Deskside Support role.
✨Show Off Your Communication Skills
Since good verbal and written communication is key for this role, practice explaining technical concepts in simple terms. Prepare to demonstrate how you've effectively logged calls and documented issues in the past, as this will show your attention to detail and organisational skills.
✨Be Ready for Teamwork
This position requires collaboration, so think of examples where you've worked as part of a support team. Highlight your ability to work independently too, as flexibility is important. Show them you can adapt to different situations and still deliver great results.
✨Prepare for the Unexpected
Given the nature of the job, be prepared for questions about handling unexpected issues or emergencies. Think of scenarios where you've had to troubleshoot on the spot or manage multiple tasks simultaneously. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
