Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support for desktops, laptops, and peripherals in a dynamic environment.
- Company: Join a forward-thinking team in Edinburgh focused on delivering top-notch IT solutions.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values proactive problem-solving and customer service.
- Qualifications: 3+ years in deskside IT support with strong communication and teamwork skills required.
- Other info: Must obtain UK GOV Security Clearance at SC level; full-time, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
This is a full-time on-site permanent position working 37.5-hours per week, Monday – Friday between the hours of 09:00 – 17:00 based at our Edinburgh location.
Key Responsibilities:
- Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues in line with SLAs
- Provide support for all operating system issues related to Microsoft Windows.
- IMACs Installations, Moves, Additions and Changes
- Provide Remote desktop support LogMeIn.
- Offer how-to assistance for end-user assigned IT devices and software.
- Perform hardware diagnostic tasks.
- Intune, cloud services and AD Management.
- Must have or be able to obtain UK GOV Security Clearance at SC level.
- Provide smart hands support.
- Handle smartphones and portable devices for SIM card handling and provisioning.
- Support meeting room equipment including audio and video equipment.
- Maintain good working relationship with key stakeholders and support teams.
- Act as a central point of contact for the customer.
- Perform network cabling and port patching.
- Maintain documentation for asset management, knowledge management, and site operations.
- Manage stock levels for incoming and outgoing IT goods.
- New User support (setup / deployment).
- Conduct end-user training and educational workshops to improve IT literacy.
- Site process documentation and knowledgebase article management.
Requirements:
- At least 3 years experience in a Deskside IT support role.
- Excellent oral and written communication skills in English.
- Strong interpersonal skills with the ability to work effectively in a team environment.
- Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
- A proactive approach and a commitment to providing excellent customer service.
Preferred Qualifications:
- Microsoft Certification (MCSE/MCSA/MCPs), other relevant IT fields.
- Experience in managing IT support in a corporate environment.
Compensation and Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement plan options.
- Opportunities for professional development and certification.
Onsite Desktop Support Engineer (Edinburgh) employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Desktop Support Engineer (Edinburgh)
✨Tip Number 1
Make sure to familiarize yourself with ServiceNow, as it's a key tool for managing and resolving tickets. Being able to demonstrate your proficiency in this platform during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your experience with Microsoft Windows and any relevant certifications like MCSE or MCSA. This will show that you have the technical skills needed for the role and are committed to professional development.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. The ability to communicate effectively and maintain good relationships with stakeholders is crucial for this position.
✨Tip Number 4
Since this role requires UK GOV Security Clearance at SC level, be ready to discuss your eligibility and any previous experience with security protocols. This will demonstrate your understanding of the importance of security in IT support.
We think you need these skills to ace Onsite Desktop Support Engineer (Edinburgh)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in deskside IT support, especially focusing on your skills with Microsoft Windows and hardware diagnostics. Use specific examples to demonstrate your problem-solving abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Onsite Desktop Support Engineer role. Mention your proactive approach to customer service and how your experience aligns with the responsibilities listed in the job description.
Highlight Relevant Certifications: If you have any Microsoft certifications (MCSE/MCSA/MCPs) or other relevant IT qualifications, be sure to mention them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application of how you've effectively communicated with team members and end-users in previous positions.
How to prepare for a job interview at DXC Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software issues, especially related to Microsoft Windows. Highlight specific examples where you've successfully resolved IT problems in a timely manner.
✨Demonstrate Customer Service Excellence
Since this role emphasizes customer support, share instances where you went above and beyond to assist users. Emphasize your proactive approach and commitment to providing excellent service.
✨Familiarize Yourself with ServiceNow
Understanding how to manage and resolve tickets using ServiceNow is crucial. If you have prior experience with this tool, be ready to discuss it; if not, do some research to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when diagnosing and resolving IT issues, particularly in a corporate environment.
