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- Tasks: Lead and inspire a team of Customer Service Agents to deliver exceptional service.
- Company: A top IT services provider in Newcastle upon Tyne with a focus on teamwork.
- Benefits: Competitive salary, private medical insurance, and gym discounts.
- Why this job: Shape a dynamic team while enhancing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and strong leadership abilities.
- Other info: Office-based role with potential for hybrid working after training.
The predicted salary is between 36000 - 60000 £ per year.
A leading IT services provider in Newcastle upon Tyne seeks a Customer Service Supervisor to lead a team of 10 Customer Service Agents. You will be responsible for coaching and developing your team, managing performance, and handling escalated customer enquiries.
This full-time position offers a competitive salary and a benefits package including private medical insurance and gym discounts. The role is office-based with potential for hybrid working after initial training.
Customer Service Team Lead – Finance Center in Newcastle upon Tyne employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead – Finance Center in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and customer service sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you’d handle team performance issues or escalated customer enquiries. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your coaching style and how you’ve developed teams in the past. We love hearing about real-life examples that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who fit our culture.
We think you need these skills to ace Customer Service Team Lead – Finance Center in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. We want to see how you've coached and developed teams in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Team Lead role. Share your passion for customer service and how you can contribute to our team at StudySmarter.
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements. Did you improve team performance or handle a tricky customer situation? We love numbers, so if you can quantify your success, even better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at DXC Technology
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service in the finance sector. Brush up on common customer queries and how to handle escalations effectively. This will show that you're not just a fit for the role but also genuinely interested in the industry.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you'll need to demonstrate your ability to coach and develop others. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlighting these moments will help the interviewer see your potential as a leader.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer complaints or team conflicts. Practising these responses can help you articulate your thought process clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
