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- Tasks: Lead a team of Customer Service Agents to deliver exceptional service and support.
- Company: Join DXC Technology, a leader in IT services with a focus on community and collaboration.
- Benefits: Enjoy a competitive salary, private medical insurance, gym discounts, and more.
- Why this job: Make a real impact by coaching and developing your team in a dynamic environment.
- Qualifications: Experience in customer service and team management, with strong communication skills.
- Other info: Fun workplace culture with quizzes and charity events; hybrid working available after 6 months.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you want to work for a company that delivers excellence for our Customers and Colleagues? We are a company focused on new core values:
- Deliver
- Collaborate
- Community
- Care
At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues contacting us with financial enquiries and requests about their loan account. We also provide support to our client's loan product finance team.
We are looking for colleagues to join our team of Customer Service Supervisors leading around a team of 10 Customer Service Agents, helping them thrive in a fast-paced, customer-focused environment.
Youâll Be Responsible For:
- Coaching, motivating, and developing your team to deliver outstanding service.
- Managing performance, attendance, and adherence to schedules.
- Handling complex or escalated customer enquiries with professionalism and empathy.
- Supporting service levels by leading from the frontâtaking calls when needed.
- Driving continuous improvement through feedback, communication, and collaboration.
- Promoting a positive, inclusive, and high-performing team culture.
Weâre Seeking Someone Who Is:
- Customer-obsessed and passionate about service excellence.
- A natural leaderâapproachable, motivational, and a great communicator.
- Analytical and solutions-focused, with sound judgement.
- Reliable, conscientious, and self-motivated.
- Skilled in administration and IT (Excel, PowerPoint, MS Office).
- Experienced in coaching and managing people in a contact centre or fast-paced environment.
- Ideally familiar with financial services and supporting vulnerable customers.
Work Environment:
The role is office based at Cobalt Business Park, Mercury House. There is the possibility of hybrid working after the first 6 months. Induction training is 6 weeksâ3 weeks classroom-based followed by 3 weeks on the job. We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes. Your working hours will be between 8am â 8pm, Monday to Friday, with Saturday & Sunday working 9am â 6pm in a 5âweek rotation.
What can we offer you?
- Competitive Salary.
- Incentive Scheme.
- Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme and more.
- Mental health first aider's support.
- Plus, a lot more on offer.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises inâperson collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Weâre committed to fostering an inclusive environment where everyone can thrive.
Customer Service Supervisor in Newcastle upon Tyne employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Supervisor in Newcastle upon Tyne
â¨Tip Number 1
Get to know the company culture! Before your interview, check out DXC Technology's values and mission. This will help you align your answers with what they care about, showing you're a perfect fit for their team.
â¨Tip Number 2
Practice your leadership skills! Since the role involves managing a team, think of examples where you've successfully coached or motivated others. Be ready to share these stories during your interview to demonstrate your natural leadership abilities.
â¨Tip Number 3
Prepare for those tricky customer scenarios! Brush up on how you would handle complex customer enquiries with empathy and professionalism. Having a few solid examples in mind will show that you're ready to tackle challenges head-on.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DXC team and ready to contribute to their customer-focused environment.
We think you need these skills to ace Customer Service Supervisor in Newcastle upon Tyne
Some tips for your application đŤĄ
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about delivering excellence and supporting customers, so share any relevant experiences that highlight your passion.
Be a Natural Leader: As a Customer Service Supervisor, leadership is key! In your application, mention any past experiences where you've motivated or coached a team. We love to see examples of how you've inspired others to achieve their best.
Highlight Your Problem-Solving Skills: Weâre looking for someone who can handle complex enquiries with ease. Use your application to showcase your analytical skills and provide examples of how you've tackled challenges in previous roles. This will show us you're the solutions-focused person we need!
Apply Through Our Website: Make sure to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy and straightforwardâjust follow the prompts!
How to prepare for a job interview at DXC Technology
â¨Know the Company Values
Before your interview, take some time to understand DXC Technology's core values: Deliver, Collaborate, Community, and Care. Think about how these values resonate with your own experiences and be ready to share examples of how you've embodied them in your previous roles.
â¨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide specific examples of how you've motivated and developed your team in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to inspire others.
â¨Prepare for Customer Scenarios
Expect questions about handling complex customer enquiries. Think of challenging situations you've faced and how you resolved them with professionalism and empathy. This will show your analytical and solutions-focused mindset, which is crucial for this role.
â¨Emphasise Team Culture
DXC values a positive and inclusive team culture. Be prepared to discuss how you've contributed to a high-performing team environment in your previous roles. Share ideas on how you would promote collaboration and continuous improvement within your team.
