Customer Service Agent in Newcastle upon Tyne

Job Overview

At DXC we manage personal lending for a Major UK High Street Bank. We are looking for a Customer Service Agent to support customers calling with loan account enquiries.

Responsibilities

• Act as first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls.
• Take responsibility for managing customer information in line with GDPR experience.
• Collaborate with teammates to deliver outstanding customer service.
• Strive to ensure a first‑outcome resolution for our customers.
• Work in a fast‑paced environment while following processes & procedures.
• Keep customer records accurate and up to date.
• Achieve Key Performance Indicators such as Average Handling Time.

Qualifications

• Call Centre/Contact Centre Experience.
• Customer Service Experience.

Desirable

• Financial Customer Service Experience.
• Personal Loans Service Experience.
• Customer Records Management.

Work Environment

You will work 37.5 hrs a week covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. Bank holidays are not required. Shifts are scheduled within a 6‑week rotation so you can plan around shifts with plenty of notice.

Benefits

• Competitive benefit package including private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
• Mental health first‑aider support.

Equal Employment Opportunity

DXC Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.