Desktop Support Engineer, Newcastle in Milton Keynes

At DXC Technology, we’re people first. We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a Desktop Support Engineer to support one of our clients based on-site location Newcastle Helix, Draymans Way, Newcastle Upon Tyne. This is a full-time position working a 37.5-hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required. Due to the nature of our client's work the successful candidate will need to obtain SC Security Clearance.

Responsibilities:

• Working on a secure single person location with End User Compute support, with wider support team on sister locations throughout the UK.
• Desktop / Laptop / VDI build, configuration and deployment to end users.
• Software installation / deployment.
• Asset and peripheral deployments.
• In depth investigation into issues to pass back to 3rd line support.
• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls.
• Hardware installation / upgrade / break fix for desktop, laptop, and server.
• Smartphone support (Android & iOS).
• VIP support.
• Service Desk cover as required.
• Assisting with customer projects.

What we’re looking for:

• Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration Support.
• Microsoft Office 2010 onwards.
• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role.
• Knowledge of Microsoft SCCM and OS / Application deployment.
• Good verbal communication: ability to communicate to all levels.
• Good written communication: concise and accurate call logging, documentation, and email correspondence.
• Good time management / organisational skills.
• Work well independently or as part of a team.
• Self-motivated.
• Good problem solver.
• Proactive approach.
• Excellent customer skills a must for this position.

Desirable skills / qualifications:

• Microsoft Windows 7/10 training and certification.
• Legacy O/S.
• Active Directory management.
• Understanding of SCCM.
• Exposure to Win11.
• Exposure to Entra, Azure and ZScaler.
• Understanding of McAfee EPO.

What We Will Do For You:

• Competitive compensation.
• Pension scheme.
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more).
• Perks at Work (discounts on technology, groceries, travel and more).
• DXC incentives (recognition tools, employee lunches, regular social events etc).

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.