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- Tasks: Support clients by transforming data into actionable insights and ensuring smooth account operations.
- Company: Join DXC Technology, a leading IT solutions enterprise with a people-first culture.
- Benefits: Enjoy competitive pay, health perks, discounts, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a dynamic, collaborative setting.
- Qualifications: Strong communication skills and a proactive approach to client engagement are essential.
- Other info: Great opportunities for personal and professional growth in an inclusive community.
The predicted salary is between 30000 - 42000 £ per year.
Location: Cheltenham/Gloucester, Manchester or Central London - 5 days on site
At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us.
This role requires the candidate to be responsible for transforming data into insights that drive business value. You will work closely with internal engineering teams and external stakeholders to ensure smooth account operations and issue resolution.
Role Responsibilities:
- Act as a primary point of contact for client account support, ensuring timely and effective communication.
- Manage and track client requests, issues, and updates using Jira and other agile project management tools commonly used in technology companies.
- Collaborate with cross-functional delivery teams including developers, product managers, and QA engineers to ensure client expectations are met and exceeded.
- Support account managers in preparing reports, presentations, and documentation for client meetings.
- Monitor account performance metrics and assist in identifying areas for improvement.
- Maintain accurate records of client interactions and support activities.
- Assist in coordinating internal resources to resolve client issues efficiently.
- Contribute to continuous improvement initiatives within the account support function.
What You Will Bring to the Team:
- Strong communication skills (written and verbal) and a proactive approach to stakeholder engagement.
- Ability to build and maintain positive relationships with clients and internal teams.
- A collaborative mindset and enthusiasm for working in a team-oriented environment.
- Good organisational skills and the ability to manage multiple tasks and priorities.
- A detail-oriented approach to documentation and issue tracking.
- Confidence in using Jira or similar agile tools to manage workflows, support requests, and sprint planning.
- A willingness to learn and grow within a dynamic and fast-paced environment.
Desirable Skills and Technologies:
- Bachelor’s degree in Business, Communications, IT, or a related field.
- Experience using Jira for issue tracking and project coordination.
- Familiarity with account management or client support processes in technology-driven environments.
- Strong interpersonal and problem-solving skills.
- Ability to interpret and communicate technical information to non-technical stakeholders.
- Experience with documentation and scenario analysis is a plus.
What We Will Do for You:
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events, etc)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Account Support in Milton Keynes employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at DXC Technology on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Account Support role.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. We want you to shine!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in the past. Use examples that highlight your ability to keep things running smoothly, just like we do at DXC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Account Support in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Support role. Highlight your relevant skills, especially in communication and project management tools like Jira, to show us you’re the perfect fit!
Show Off Your Team Spirit: We love a collaborative mindset! In your application, share examples of how you've worked well in teams or supported clients in the past. This will help us see how you can contribute to our community.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate a detail-oriented approach, so make sure your documentation is spot on!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DXC Technology
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Support Analyst. Familiarise yourself with the key responsibilities, especially around client communication and using tools like Jira. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you've effectively engaged with clients or team members. Think about how you resolved issues or improved processes through clear communication—this will demonstrate your proactive approach.
✨Be a Team Player
Highlight your collaborative mindset during the interview. Share stories that illustrate how you've worked with cross-functional teams in the past. This could be anything from coordinating with developers to managing client expectations—show them you thrive in a team-oriented environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges or how they measure success in account support. This not only shows your interest but also gives you valuable insights into the company culture and expectations.
