At a Glance
- Tasks: Lead strategic supplier relationships and ensure top-notch performance for a key client.
- Company: Join DXC Technology, a leader in diverse and inclusive teams.
- Benefits: Flexible work model, competitive salary, and commitment to wellbeing.
- Other info: We welcome applications from all backgrounds and support a diverse workplace.
- Why this job: Make a real impact in a dynamic BPO environment with growth opportunities.
- Qualifications: Experience in supplier management and strong commercial acumen required.
The predicted salary is between 60000 - 75000 £ per year.
Location - London Hybrid
Clearance - UK clearance required
We are seeking a strong strategic delivery and supplier relationship leader with deep commercial expertise to oversee the performance of a portfolio of partners supporting a flagship, multi-supplier BPO engagement for a key client. The BPO scope is HR, encompassing comprehensive hire-to-retire services. This role is accountable for orchestrating partner performance end to end, ensuring client outcomes, maximizing financial results, and strengthening long-term account value.
The position serves as the primary interface between partners, internal delivery leadership, and senior client stakeholders. Success is defined by sustained delivery excellence, margin optimization, risk mitigation, and measurable improvements in client satisfaction and partner effectiveness. Experience operating in complex, multi-vendor BPO environments is essential, and direct exposure to HR services delivery is highly advantageous.
Strategic Accountabilities- Strategic Supplier Leadership
- Build, govern, and evolve high‑impact partner relationships aligned to client business priorities and DXC strategic objectives.
- Drive a performance‑led partner ecosystem that delivers predictable, scalable, and sustainable outcomes.
- Delivery Governance & Client Outcomes
- Ensure supplier/partner contractual obligations are met or exceeded through performance oversight and proactive issue resolution.
- Act as a senior escalation point for all things partner/supplier.
- Commercial Growth & Value Creation
- Identify and shape upsell and cross‑sell opportunities in collaboration with Sales and Client Partners.
- Translate partner capability into account growth and competitive advantage.
- Financial Performance & Margin Expansion
- Own commercial performance across the partner landscape, including margin management, cost control, and financial forecasting.
- Balance client value, partner viability, and DXC profitability.
- Account Strategy & Risk Management
- Contribute to account strategy, planning, and governance at an executive level.
- Anticipate delivery, financial, and relationship risks; implement mitigation and retention strategies across the partner ecosystem.
- Enterprise Collaboration & Leadership
- Lead across delivery, commercial, and functional teams to ensure a cohesive, high‑quality client experience.
- Influence in complex, matrixed environments.
- Proven credibility with senior client stakeholders; able to influence with authority, insight, and judgment.
- Strong commercial acumen with hands‑on experience in P&L ownership, margin optimisation, budgeting, and forecasting.
- Track record of leading large, complex, multi‑supplier accounts within BPO or adjacent service environments.
- Advanced negotiation skills with understanding of supplier ecosystems and supply‑chain dynamics.
- Analytical and insight‑driven, with the ability to identify trends, opportunities, and systemic risks early.
- Confident communicator and executive representative at client forums.
- Bachelor’s degree or equivalent professional experience.
- Demonstrated success in senior client‑facing delivery, account management, or client success leadership roles.
- Eligible for security clearance.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Supplier Relationship Manager in London employer: DXC Technology
At DXC Technology, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a collaborative work culture in the heart of London. Our hybrid work model not only supports individual work styles but also prioritises employee wellbeing and professional growth, offering ample opportunities for career advancement within a dynamic, multi-supplier BPO environment. Join us to be part of a team that is committed to delivering excellence while ensuring a supportive and accessible workplace for all.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that Supplier Relationship Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their BPO landscape and think about how your experience aligns with their needs. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Practice your negotiation skills! As a Supplier Relationship Manager, you’ll need to demonstrate strong commercial acumen. Role-play potential scenarios with friends or mentors to build confidence in discussing financial performance and margin optimisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Supplier Relationship Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supplier Relationship Manager role. Highlight your experience in managing supplier relationships and any relevant BPO expertise. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven performance and client satisfaction. We love numbers!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make it easy for us to see why you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at DXC Technology
✨Know Your Partners
Before the interview, dive deep into understanding the key partners you'll be managing. Research their business models, strengths, and any recent news. This will help you demonstrate your strategic insight and show that you're ready to build high-impact relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience with P&L ownership and margin optimisation. Bring specific examples of how you've managed financial performance in previous roles. This will highlight your ability to balance client value with profitability, which is crucial for this position.
✨Prepare for Complex Scenarios
Expect questions about handling complex, multi-vendor environments. Think of past challenges you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Communicate with Confidence
As a Supplier Relationship Manager, you'll need to influence senior stakeholders. Practice articulating your thoughts clearly and confidently. Consider mock interviews or speaking with a friend to refine your communication style, ensuring you come across as a credible executive representative.
