Senior Professional Systems Analyst in London

Location: UK Based

Type: Permanent, Full-Time (37.5 hours per week)

About DXC Technology: DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC serves nearly 6,000 private and public sector clients across 70 countries. DXC's technology independence, global talent and extensive partner network combine to deliver powerful next‐generation IT services and solutions. DXC is recognized among the best corporate citizens globally.

Role Summary: To support DXC's XFI insurance software implemented across London Market, General and Health insurance markets. The support team sits across an international footprint, with clients opting for either dedicated or non‐dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLAs as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring and training to team members and to support the role of the Support manager when required.

Key Accountabilities And Responsibilities:

• Supporting client's existing configurations and day‐to‐day queries.
• Using analytical skills to debug and troubleshoot configuration or systemic issues.
• Conduct triage and analysis of support requests from the client whilst adhering to contracted SLAs.
• Estimating and designing solutions to insurance issues.
• Gathering and interpreting client business requirements.
• Documenting and planning fixes/changes required.
• Developing fixes/changes utilizing SQL Server and DXC's application tools.
• Conducting developer testing and peer reviews.
• Deploying fixes/changes into client systems in adherence to client‐specific release processes and audit requirements.
• Communicating with client at all stages of the development lifecycle to provide excellent customer service.
• Demonstrating fixes/changes to end users and assisting in QA and UAT testing efforts.
• Working a shift pattern or on‐call rota within the support team to cover core contracted support hours if required.
• Independently supporting a client (or group of clients) with BAU issues through the full development lifecycle without assistance.
• Designing, developing, reviewing and executing system test scripts.
• Preparing technical system documentation as a reference for testing and support.
• Collaborating with internal and external teams to achieve issue resolution.
• Escalating issues with line manager when required.
• Ensuring coding standards and best practice approaches are adhered to and updated when necessary.
• Entering time reporting into the current time reporting system daily to allow invoicing.
• Providing mentoring and training to team members.
• Assisting the support manager with release management and client meetings.

Essential Skills & Qualifications:

• Excellent problem‐solving skills.
• Knowledge and understanding of database design best practice.
• Experience in a BA or second‐line software support role.
• Ability to produce high‐standard documentation.
• Ability to work independently as well as part of a team.
• Excellent communication skills across all mediums (face‐to‐face, conference calls, webex, status reports, email).
• Ability to advise and influence client directives in relation to scope, time, costs and approach.
• Decision‐making ability considering priorities, constraints and available information.
• Self‐starter.
• Willingness to travel to client sites domestically and internationally if required.
• Hard‐working, enthusiastic, and enjoys being challenged.
• Demonstrated learning of new software tools/products.
• Minimum 2 years of active experience using SQL Server, confident in all aspects of SQL including: Stored procedures / Triggers / Views / Functions / Indexes. Table creation and maintenance requiring detailed data entry.

Desirable Skills & Qualifications:

• Confidence in presenting information to internal and external clients.
• Ability to conceptualise and build complex system architectures using DXC's software and the database together.
• Experience or exposure to insurance industry practices and/or systems (minimum 2 years).
• Experience in data analysis and reporting.
• Understanding of metadata systems.
• Knowledge of development life‐cycle best practices.
• Other programming experience.
• ITIL qualification.

Equal Opportunity & Anti‐Discrimination Statement:

DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role. DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers; DXC never asks for any money or payments from applicants at any point in the recruitment process. For more information on employment scams, visit the official DXC website.