Mobile Field Support Engineer - Shrewsbury Telford in London

Mobile Field Support Engineer – Shrewsbury TelfordRole: Field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Shrewsbury).

Clean & valid manual UK Driving License is essential. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels. Role requires frequent weekend work on a rota basis.

Role Responsibilities

Device and connectivity troubleshooting

Device imaging and configuring

Device swap outs and connectivity cabling, Wi-Fi

Device installs, moves, decommissions

Device stock control and asset management

Proactive maintenance, user familiarization and guidance

Cable management

Smart hands and eyes

Liaison with other support teams

Essential Skills/Experience

Previous experience in a similar role

Familiarity with Point of Sale devices

Familiarity with Cielo and Microsoft tablets, Lenovo/Dell desktops and laptops, KVM switches, routers

Knowledge of Windows operating system and associated technologies

Knowledge of peripherals and their maintenance – printers, scanners

Be SLA focused and familiar with call management products

Familiarity with support procedures, scripts, and processes

Proven troubleshooting skills

Awareness of Payment Card Industry (PCI) compliance would be desirable

Valid UK Driver\’s License – Vehicle supplied

Good customer-focus & communication skills

Availability to work away from home if required

What We Will Do For You

Competitive compensation

Pension scheme

DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)

Perks at Work (discounts on technology, groceries, travel and more)

DXC incentives

Still reading? We\’d love to hear from you — apply today. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We\’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries IT Services and IT Consulting

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