At a Glance
- Tasks: Lead a team to ensure 24/7 reliability and performance of data centre operations.
- Company: Join DXC Technology, a diverse and inclusive tech leader.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Great career progression and a chance to work with cutting-edge technology.
- Why this job: Make a real impact in a dynamic data centre environment.
- Qualifications: Experience in managing operational environments and strong technical knowledge required.
The predicted salary is between 40000 - 50000 £ per year.
hackajob is collaborating with DXC Technology to connect them with exceptional professionals for this role.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Onsite in Client's Data Centre (West London area)
Working Hours: 0800 to 1600 Monday to Friday (with on-call availability for 24/7 support)
Security Clearance: UK nationals only for SC clearance (British passport, no dual nationality, 5 years continuous UK residency)
Primary Objective
Leads and manages the data centre operations team, ensuring 24/7 reliability, security, and performance of physical and virtual infrastructure. Combines hands-on technical expertise with people leadership, operational planning, and stakeholder management. Acts as the primary point of accountability for all data centre operations, maintenance, and incident response activities.
Key Responsibilities
- Leadership & Team Management
- Manage, mentor, and develop a team of data centre technicians, including performance reviews, shift scheduling, and skills development
- Set team objectives and KPIs aligned with client SLAs and operational targets
- Conduct regular one-to-ones, team meetings, and performance appraisals
- Manage on-call rotas and ensure adequate coverage for 24/7 support requirements
- Foster a culture of accountability, continuous improvement, and safety
- Infrastructure Management
- Oversee the installation, configuration, and maintenance of servers, networking devices, and storage equipment
- Ensure all hardware deployments follow documented procedures and change management processes
- Manage structured cabling infrastructure to maintain standards and support scalability
- System Monitoring & Environmental Controls
- Oversee monitoring of environmental controls (HVAC, temperature, humidity) and power systems (generators, UPS) to ensure optimal operating conditions
- Ensure proactive alerting and response procedures are in place for environmental anomalies
- Manage capacity planning for power, cooling, and physical space
- Incident Response & Troubleshooting
- Act as escalation point for critical infrastructure incidents
- Ensure the team operates as effective first responders to identify, troubleshoot, and resolve hardware and network issues
- Lead post-incident reviews and ensure root cause analysis is completed and actions implemented
- Maintenance & Security
- Plan and schedule routine and preventive maintenance on all infrastructure
- Ensure adherence to physical security protocols, access control procedures, and data centre standards
- Coordinate planned maintenance windows with the client and internal teams
- Stakeholder & Vendor Management
- Act as primary point of contact for client data centre operations
- Attend and contribute to service review meetings, providing operational reporting and insights
- Coordinate with third-party suppliers for equipment procurement, maintenance contracts, and SLA adherence
- Manage vendor relationships and hold suppliers accountable to agreed service levels
- Operational Planning & Budget
- Manage operational budgets for equipment, maintenance, and consumables
- Conduct capacity planning and provide recommendations for infrastructure investment
- Develop and maintain forward schedules of change and maintenance plans
- Documentation, Reporting & Governance
- Maintain accurate documentation including inventory records, change management logs, and incident reports
- Produce regular operational reports covering uptime, incidents, capacity, and SLA performance
- Ensure compliance with data centre standards (e.g., Uptime Institute Tier classifications), health & safety regulations, and audit requirements
- Continuous Improvement
- Identify and implement process improvements to enhance efficiency, reduce downtime, and improve service delivery
- Drive adoption of best practices across the team
- Contribute to the development of operational procedures, runbooks, and standard operating procedures
Required Skills and Qualifications
- Proven experience managing 24/7 operational environments with on-call responsibilities
- Technical Knowledge
- Deep understanding of servers, structured cabling, and network infrastructure
- Strong knowledge of data centre environmental systems (power distribution, cooling/HVAC, UPS, generators)
- Experience with data centre monitoring tools and DCIM platforms
- Understanding of virtualisation technologies (VMware, Hyper-V)
- Knowledge of change management, incident management, and ITIL processes
- Leadership & Management Skills
- Proven people management experience including performance management, team development, and rota planning
- Strong stakeholder engagement and client-facing communication skills
- Budget management and vendor negotiation experience
- Ability to lead under pressure and manage competing priorities
- Soft Skills
- Excellent problem-solving and decision-making abilities
- Strong written and verbal communication skills
- Ability to work on-call and respond to critical incidents outside core hours
- Collaborative approach with the ability to influence at all levels
- Desirable Certifications
- CDCP (Certified Data Centre Professional) or CDCS (Certified Data Centre Specialist)
- CDFOM (Certified Data Centre Facilities Operations Manager)
- CompTIA Server+, CompTIA Network+, or CCNA
- ITIL Foundation (minimum)
Security Clearance
Candidates must be sole UK nationals (British passport holders only, no dual nationality) and must have resided continuously in the UK for the past 5 years to meet SC clearance requirements.
StudySmarter Expert Advice🤫
We think this is how you could land Data Center Technician (London)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DXC Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DXC Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DXC Technology!
✨Direct Apply to DXC Technology
Let's not forget to apply directly through the DXC Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Data Center Technician (London)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DXC Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DXC Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DXC Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
