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For Companies At a Glance
- Tasks: Support applications for a major client and troubleshoot technical issues.
- Company: Join DXC Technology, a leading IT services company with a global presence.
- Benefits: Enjoy flexible benefits, 25 days holiday, and opportunities for personal development.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Strong problem-solving skills and experience with Windows applications preferred.
- Other info: Hybrid working model with a focus on collaboration and inclusivity.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location: Hybrid in Aldermaston
Level of clearance: DV/SC
Due to Security clearance requirements candidates must be UK National/British passport holders/single nationality/resided in the UK for 10 years.
About DXC
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
The Junior AMS Engineer Role
We are looking for a motivated Junior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC. This role will require an understanding of applications support. It will be a hybrid role with elements of office-based working in Aldermaston and at home. The working hours will be a mixture of 7am – 3pm and 9:30am to 5:30pm. The maximum days on site per week will be 3-4. There is also the potential for some out of hours on call support work.
Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management. Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO. Engage in and provides support for transition/transformation efforts. Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).
Responsibilities
- Performing early morning checks to ensure applications are healthy before the users log in.
- Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
- Manage incoming support requests ensuring all issues are troubleshooted and prioritised according to SLA.
- Assist in the deployment of software patches, upgrades and configuration changes across Production and Non-Production environments.
- Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
- Create and update “how to guides” and knowledge base articles for common fixes and internal processes.
- Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
- Work together with the applications team to identify and implement continual service improvement activities.
Key Skills
- Strong analytical and problem-solving abilities
- Excellent communication skills and the ability to work in a team-oriented environment
- The following technical skills would be beneficial:
- ServiceNow
- Windows-based Applications experience
- SQL Server 2016 and above
- MS Office Suite
- Dynatrace
- An understanding of ITIL Principles.
- ITIL V4 Foundation Certification is desirable
DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Junior AMS Engineer employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior AMS Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DXC through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about Windows applications and SQL Server. We want to see that you’re ready to tackle those troubleshooting challenges head-on!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you diagnosed and resolved issues. We love hearing how you’ve tackled challenges in a team setting!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the DXC team!
We think you need these skills to ace Junior AMS Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior AMS Engineer role. Highlight relevant experience and skills that match the job description, especially around applications support and ITIL principles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit for the team at DXC. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing strong analytical skills in action, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at DXC Technology
✨Know Your Tech
Make sure you brush up on your knowledge of Windows-based applications and SQL Server. Familiarise yourself with common troubleshooting techniques and be ready to discuss how you've solved technical issues in the past.
✨Understand ITIL Principles
Since the role mentions ITIL, it’s a good idea to have a basic understanding of its principles. If you have your ITIL V4 Foundation Certification, mention it! Be prepared to explain how you would apply these principles in a real-world scenario.
✨Show Your Team Spirit
This position requires collaboration with other engineers and clients. Think of examples where you’ve worked effectively in a team. Highlight your communication skills and how you’ve contributed to team success in previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like monitoring application health or managing support requests. Practice articulating your thought process clearly and logically, as this will demonstrate your analytical and problem-solving abilities.
