ISB Business Analyst

Job Description:

Senior Broking Business Analyst

Hybrid – 2 days per week onsite in London or Farnborough

DXC’s Insurance Software and BPS business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.

DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries world-wide.

About the Role:

We are seeking a dynamic and knowledgeable Senior Broking Business Analyst to join our team. The ideal candidate will possess a deep understanding of the London Insurance Wholesale processes, including Policy, Claims, and Technical Accounting. They will be adept at navigating messaging flows within broking systems in the London market and will have a keen awareness of initiatives such as the Lloyd’s Future of Lloyd’s / Blueprint II and their implications for broking systems.

The role will involve collaborating closely with General Insurance software vendors, Insurance Brokers, and Underwriters to provide functional direction and definition for new products, modules, or features during insurance product implementations. The candidate should have practical working knowledge of at least one computer-based Insurance Broking system and be capable of delivering compelling presentations and demonstrations.

Part-time working hours will be considered for this role.

Essential Skills/Qualifications:

• Significant Insurance domain knowledge of the London Insurance Wholesale processes covering Policy, Claims and Technical Accounting.
• An understanding of messaging flows to and from broking systems within the London market.
• An awareness of the Lloyd’s Future of Lloyd’s / Blueprint II initiatives and the impact on broking systems.
• Experience of working within or with a General Insurance software vendor or Insurance Broker/Underwriter to provide functional direction and definition for new products, modules or features as part of an insurance product implementation.
• Practical working knowledge of at least one computer-based Insurance Broking system.
• Accomplished presentation/demonstration skills.
• Confidence to manage customer expectations and steer specification/review process through tight timelines; being comfortable in the ‘frontline’ of challenging client issues, preferably with extensive onsite experience.
• Self-motivated and displays high energy levels to solve problems & find innovative solutions.

Desirable Skills/Qualifications:

• Experience of one of DXC’s existing Broking products (Brokasure Enterprise, Brokasure Desktop or Global XB).
• Excellent interpersonal and communication skills.
• Ability to comprehend complex requirements, playback to the business in plain English, and translate forward towards technical specifications.
• Ability to plan, design and recommend business processes to improve and support business activities.
• Flexible approach and able to adapt to changing priorities e.g. travel at short notice, attend and host meetings at unsociable hours.
• Insurance Industry qualification. e.g. A.C.I.I.
• Good knowledge and experience of implementing insurance/reinsurance software packages and an appreciation of the strengths and weaknesses of each.
• Knowledge and experience of analysis techniques, ideally of using a formal analysis methodology in the building of solutions. (Some knowledge of analysing relational data would be beneficial.)
• A high level of attention to detail with strong documentation skills
• Ability to work independently and as part of a team
• Willingness to Travel

Key Accountabilities and Responsibilities:

• Supports and advises stakeholders on limitations and opportunities for customer solutions based on knowledge of the product set
• Facilitates meetings with clients to gather and document requirements and explore potential solutions.
• Works collaboratively in a team environment for the building and updating of business and functional documents according to customer specifications
• Intermediary between Customer and internal development, testing and support teams
• Leads and participates in internal quality reviews of solution design
• Assists in the design, development, review and execution of system test scripts
• Supports the process of transitioning projects into support
• Assists Support Teams as/when required

What we can offer you:

• Competitive Compensation & Pension Scheme – Rewarding your expertise while securing your future.
• Comprehensive Benefits Package – Including DXC Select, Perks at Work, and incentive programs for exclusive savings and rewards.
• Continuous Learning & Development – Access to upskilling opportunities, career growth resources, and industry-leading training.
• Lifestyle Perks – Enjoy options like the Salary Sacrifice Car Scheme and more.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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